Manager, Membership and Development Operations

The Paley Center for Media•New York, NY

5d•$70,000 - $80,000

About The Position

The Manager, Membership and Development Operations supports the Development department’s strategy through member engagement, recruitment, audience development, and fulfillment of member benefits. The role leads the design and maintenance of operational procedures for fundraising activities in The Paley Center’s databases, working with Finance and other departments as needed. It is responsible for tracking and reporting donations, generating lists, and measuring progress against goals. The position requires accuracy, confidentiality, integrity, and knowledge of database functionality, data hygiene and analysis, fundraising protocols, and nonprofit best practices. This is an exempt position. The manager serves as a departmental expert in Dynamics 365 and Universe, maintains CRM configuration, recommends process improvements, and helps colleagues use the databases effectively. The role coordinates membership communications and Media Council event registration, supports member cultivation and solicitation, administers gifts and acknowledgements, and maintains accurate donor and member records. It also produces reports, mailing and invitation lists, analytics, and dashboards for staff and organizational leadership.

Requirements

At least 3 years of experience in Development and Membership operations or analytics.
Proficiency in Dynamics 365 or a similar CRM database.
Proficiency with Microsoft Office, particularly Excel.
Excellent organizational and project management skills, with meticulous attention to detail.
Ability to work early mornings and late evenings when necessary to support Paley events and programs.
Proactive, entrepreneurial approach; self-starter and fast learner.
Ability to meet tight deadlines.
Strong organizational, interpersonal, and collaborative skills; good judgment; attention to detail; and ability to work independently in a fast-paced, goal-oriented environment.
Ability to work across departments and functions.
Strong work ethic and preference for working in person in a cohesive, collaborative, high-energy office environment.
Bachelor’s degree from an accredited college or university.

Nice To Haves

Bilingual fluency in Spanish.
Highly organized with a proven ability to meet deadlines and budgets.
Outstanding leadership skills and ability to lead cross-functional teams.
Ability to take ownership of tasks and manage multiple responsibilities simultaneously.
Outstanding verbal communication and superior business writing skills.
Positive and professional demeanor with excellent interpersonal, administrative, and managerial skills.
Resourcefulness, creativity, and strong problem-solving and research skills.

Responsibilities

Serve as the departmental expert in Dynamics 365 and Universe, stay current on developments, and share knowledge and train users.
Recommend process improvements and opportunities for analytics insights.
Maintain and update the Paley CRM ecosystem configuration to improve usability and output.
Coordinate with other departments to craft and schedule membership communications, including renewal emails, acknowledgements, and membership cards.
Lead and implement the Media Council event registration process.
Support Paley social media initiatives by sharing the organization’s posts within personal networks.
Maintain and update Development department procedures, including financial reconciliation, data configuration, standard operating procedures, training, and onboarding.
Support engagement efforts, including soliciting members, meeting annual revenue goals, fulfilling member benefits, and building professional relationships with members.
Support Public and Industry membership cultivation as needed.
Train and support Development team members in database use.
Oversee or conduct accurate data entry, including customer, membership, and gift records, contact information, research, and relationships.
Execute tax acknowledgements through the CRM as part of the acknowledgement letter process, in partnership with the Institutional Giving team.
Provide annual donor reports.
Follow industry best practices and organizational procedures for data entry, maintenance, and storage.
Maintain a comprehensive, current database and ensure data integrity.
Liaise with IT, Operations, and Marketing & Communications to support integrations with other software platforms.
Reconcile with the Finance Department monthly and as needed.
Maintain current records for members and development prospects.
Develop analytics and insights to optimize strategy and execution and reach membership goals.
Collaborate with Development staff and other departments to create standard and custom lists, extractions, and reports.
Generate regular departmental status reports measuring progress against fundraising goals.
Generate mailing and merge lists for direct mail and email appeals, event invitations, invoices, and pledge reminders.
Share insights across departments using data and analytics.
Develop dashboards providing accurate, up-to-date information for team members and executive and volunteer leadership.
Perform other tasks as necessary.