Membership Manager

US Fitness Holdings • Cockeysville, MD

5d

About The Position

Join the club team as a Membership Manager and lead the member experience. The role focuses on keeping members satisfied, driving consistent membership enrollment, and helping manage day-to-day club operations. The Membership Manager provides tours, converts prospects, builds relationships, guides members through tailored onboarding, and follows up proactively to support member progress and engagement. The role also supports local lead generation and club marketing, tracks activity in a CRM, and helps maintain high standards for service, safety, and club appearance.

Requirements

• High school diploma or GED.
• CPR/AED certification, or willingness to obtain it within 30 days.
• Strong communication, sales, and people-management skills.
• Organized, punctual, and customer-focused, with a friendly and professional presence.
• Comfort with basic computer systems, including MS Office and CRM/sales tracking.
• Willingness to work flexible hours, including weekends and evenings.

Nice To Haves

• Two or more years of sales experience preferred.

Responsibilities

• Build strong relationships with members.
• Guide members through tailored onboarding and proactively follow up to support their progress and engagement.
• Recruit, convert, and retain members to meet monthly membership goals.
• Host tours, convert prospects, and ensure successful onboarding.
• Generate local leads and support club marketing.
• Track leads, appointments, and referrals in the CRM.
• Maintain high standards for member service, safety, and club appearance.
• Lead from the Front and help with day-to-day club operations.

Benefits

• Complimentary club membership and guest privileges.
• Discounts on training, spa services, programs, and apparel.
• Employee referral bonus.
• In-house certification and continuing education.
• For full-time employees only: medical, dental, vision, and life insurance; 401(k); and paid time off.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED