Store Operations Manager

Tractor Supply Company•Carlsbad, NM

21d

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight process execution and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist role. The position promotes a safe, productive, and compliant work environment while coaching Operations Team Members and supporting the Store Manager. The role requires regular and predictable attendance and working assigned schedules based on business needs. Shifts vary by store, are generally at least four hours, and may exceed eight hours. The work is generally indoors with moderate noise, but includes outdoor lots and areas and may involve adverse weather. The position is non-sedentary and involves moving throughout the store and outdoor areas, operating store equipment, assisting customers with loading purchases, and traveling as required in support of district needs. The Store Operations Manager must be able to perform the role’s physical and operational duties with or without reasonable accommodation. These include handling merchandise, using material-handling equipment, completing documentation, dispensing propane after required training and certification, and driving or operating a vehicle for business needs. Other duties may be assigned.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years of age.
Must possess a valid driver’s license.
High school diploma or equivalent is required.
Must be able to read, write, and count accurately.
Ability to perform and execute the principal responsibilities of Team Members.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Ability to work in a fast-paced environment.
Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
Ability to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment, such as a pallet jack.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access the selling floor, side lot, stock area, and register area.
Ability to operate and use equipment necessary to run a store, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to constantly operate store equipment such as a computer and cash register.
Ability to complete documentation accurately and communicate effectively with Team Members and customers using written and verbal communication skills.
Ability to process information and merchandise through the point-of-sale system.
Ability to complete required training and certification to dispense propane and to dispense propane.
Ability to successfully complete all required training and any training and certification needed for business requirements.
Ability to travel as required in support of district needs.
Ability to drive or operate a vehicle for business needs.

Nice To Haves

Prior store operations experience.
Prior supervisory experience.
Farming, ranching, pet/equine, or welding knowledge.
Bachelor’s degree in Business Administration or a related field.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Uphold and promote a safe, productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up to operational standards.
Lead Feed to Floor process execution and follow up on assigned routines and process expectations.
Lead weekly recovery process execution, including Targeting Outs, and maintain store recovery standards.
Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, accountability, and receiving standards.
Oversee inventory control and compliance processes completed by the Inventory Control Specialist, including adjustments, discrepancies, negative on-hand review, PO processing, transfers, buybacks, RTV, and reconciliation routines.
Maintain sidelot and FOD presentation, including signage, and ensure standards are consistently executed.
Maintain backroom, dock, and assembly area standards, organization, and recovery.
Maintain standards for shelters, containers, feed centers, and related outside areas.
Own damage feed and food markdown process execution and follow-up.
Own the Styrofoam block process and pallet and wood crate process.
Verify owners manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; in applicable stores, manage direct reports and execute the Ops Team routine.
Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate a forklift, baler, cash register/computer, and other equipment as needed, and assist customers with loading purchases.
Complete all documentation associated with job duties accurately and promptly.
Obtain licenses or certifications as needed by the business.
Promote a safe and productive work environment for Team Members, customers, and vendors, and train Team Members on applying policies and procedures.
Perform other duties as assigned.