Store Operations Manager

Tractor Supply Company•Town of Mukwa, WI

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight process execution and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager. The position requires regular, predictable attendance and flexibility to work assigned schedules based on business needs. Shifts vary by store, generally last at least four hours, and may exceed eight hours. The role leads and follows up on operational processes, maintains store and outside presentation standards, oversees inventory-control routines, and supports store planning, safety, compliance, and financial results. It also involves operating store equipment, assisting customers with loading purchases, completing required documentation, obtaining business-needed licenses or certifications, and performing other duties as assigned. The work environment is generally indoors with moderate noise, adequate lighting and temperature, and hard indoor floors and outdoor lots. The role may require working outdoors in adverse weather. This is a non-sedentary position involving movement throughout the store and outdoor areas, operating equipment, handling merchandise, and travel or driving as needed for business and district needs.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years of age.
Must possess a valid driver’s license.
High school diploma or equivalent is required.
Must be able to read, write, and count accurately.
Ability to perform and execute the principal responsibilities of Team Members.
Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
Ability to excel in a fast-paced work environment.
Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
Ability to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment, such as a pallet jack.
Ability to occasionally lift or reach merchandise overhead.
Ability to frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access all store areas, including the selling floor, side lot, stock area, and register area.
Ability to operate store equipment safely, properly, efficiently, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to constantly operate store equipment such as a computer and cash register.
Ability to communicate effectively with Team Members and customers using strong written and verbal communication skills.
Ability to process information and merchandise through the point-of-sale system.
Ability to successfully complete all required training and business-needed certifications, including certification to dispense propane.
Ability to travel as required in support of district needs and drive or operate a vehicle for business needs.

Nice To Haves

Prior store operations experience is strongly preferred.
Supervisory experience is strongly preferred.
Knowledge of farming, ranching, pets/equine, or welding is preferred.
A bachelor’s degree in Business Administration or a related field is preferred.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Follow and enforce policies and procedures to promote a safe and productive work environment.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce operating standards.
Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking, and follow-up.
Lead Feed to Floor execution and follow up on assigned routines and process expectations.
Lead weekly recovery, including Targeting Outs, and maintain Store recovery standards.
Oversee the Inventory Control Specialist, including weekly checklist completion, coaching, development, follow-up, accountability, and receiving standards.
Oversee inventory-control and compliance processes, including adjustments, discrepancy and negative on-hand reviews, PO processing, transfers, buybacks, RTV, and reconciliation routines.
Maintain sidelot and FOD presentation, including signage.
Maintain backroom, dock, and assembly-area standards, organization, and recovery.
Maintain standards for shelters, containers, feed centers, and related outside areas.
Own damage feed and food markdown execution and follow-up.
Own the Styrofoam block process and pallet and wood crate process.
Verify owners manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate a forklift, baler, cash register/computer, and other equipment as needed; assist customers with loading purchases.
Complete documentation associated with job duties accurately and on time.
Obtain licenses or certifications as needed by the business.
Perform other duties as assigned.
Promote a safe and productive environment for Team Members, customers, and vendors, and train Team Members in appropriate application of policies and procedures.
Complete training and certification to dispense propane and dispense propane.
Travel or drive/operate a vehicle as required for business or district needs.