Store Operations Manager

Tractor Supply Company•Haines City, FL

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight execution and scheduling, Feed to Floor processes, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment while coaching Operations Team Members and supporting the Store Manager. The manager is expected to maintain regular and predictable attendance, work schedules based on business needs, deliver Legendary Service, coach Team Members, and uphold company policies and operating standards. The position may also require forklift and other equipment operation, customer loading assistance, completion of job-related documentation, obtaining needed licenses or certifications, and other assigned duties.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years of age.
Must possess a valid driver’s license.
High school diploma or equivalent is required.
Ability to read, write, and count accurately.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Ability to perform and execute the principal responsibilities of Team Members.
Ability to work effectively in a fast-paced environment.
Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
Ability to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment, such as a pallet jack.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access all store areas.
Ability to operate store equipment, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to process information and merchandise through the point-of-sale system.
Ability to successfully complete required training, including training and certification to dispense propane.
Ability to drive or operate a vehicle for business needs.
Ability to communicate effectively with Team Members and customers using written and verbal communication skills.

Nice To Haves

Prior store operations experience.
Prior supervisory experience.
Farming, ranching, pet/equine, or welding knowledge.
Bachelor’s degree in Business Administration or a related field.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Uphold and promote a safe, productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up to operational standards.
Lead Feed to Floor process execution and ensure timely follow-up on assigned routines and process expectations.
Lead weekly recovery process execution, including Targeting Outs, and ensure store recovery standards are maintained.
Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, accountability, and receiving standards.
Oversee inventory control and compliance processes, including inventory adjustments, discrepancies, negative on-hand review, PO processing, transfers, buybacks, RTV, and reconciliation routines.
Maintain sidelot and FOD presentation, including signage.
Maintain backroom, dock, and assembly area standards, organization, and recovery.
Maintain shelters, containers, feed centers, and related outside standards.
Own damage feed and food markdown process execution and follow-up.
Own the Styrofoam block process and pallet and wood crate process.
Verify owners manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; in applicable stores, manage direct reports and execute the Ops Team routine.
Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate forklifts, balers, cash registers, computers, and other equipment as needed; assist customers with loading purchases.
Complete documentation associated with job duties accurately and promptly.
Obtain licenses or certifications as needed by the business.
Train Team Members on appropriate application of policies and procedures.
Travel as required in support of district needs and perform other duties as assigned.