Store Operations Manager

Tractor Supply Company•Harlan, KY

3d•Onsite

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight process execution and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager. The position requires regular and predictable attendance and flexibility to work assigned schedules based on business needs. Work shifts vary by store, generally last at least four hours, and may exceed eight hours. The work environment is generally indoors with moderate noise, adequate lighting and temperature, and hard indoor and outdoor surfaces; the role may also require outdoor work in adverse weather. This is a non-sedentary role involving movement throughout the store and outdoor areas, equipment operation, customer assistance, and travel as required for district needs. Tractor Supply describes a total rewards package that includes medical, dental, and vision coverage, company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family planning resources such as adoption and surrogacy assistance. The posting says these benefits are available to full- and part-time Team Members, subject to the stated eligibility terms for part-time new hires.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years of age.
Must possess a valid driver’s license.
A high school diploma or equivalent is required.
Must be able to read, write, and count accurately, regardless of education level.
Must be able to perform the principal responsibilities of Team Members.
Must have strong interpersonal skills and be able to resolve issues ethically and with minimal conflict.
Must be able to work effectively in a fast-paced environment.
Must be able to move and transfer merchandise weighing up to 50 pounds throughout the store.
Must be able to push and pull merchandise weighing up to 2,000 pounds with appropriate material-handling equipment.
Must be able to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Must be able to move throughout the store for an entire shift and safely access all store areas.
Must be able to operate store equipment, including a dolly, hand truck, forklift, baler, computer, and cash register, safely and effectively.
Must be able to communicate effectively in writing and verbally with Team Members and customers, complete documentation, and process information or merchandise through the point-of-sale system.
Must successfully complete required training and certification to dispense propane and to meet other business needs.
Must be able to travel as required to support district needs and drive or operate a vehicle for business needs.
Must have the physical and mental stamina to move throughout store and outdoor areas quickly and safely and perform duties with or without reasonable accommodation.

Nice To Haves

Prior store operations experience is strongly preferred.
Supervisory experience is strongly preferred.
Farming, ranching, pet/equine, or welding knowledge is preferred.
A bachelor’s degree in Business Administration or a related field is preferred.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Uphold and promote a safe, productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up to operational standards.
Lead Feed to Floor process execution and follow up on assigned routines and process expectations.
Lead weekly recovery execution, including Targeting Outs, and maintain store recovery standards.
Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, and accountability for receiving standards.
Oversee inventory control and compliance processes, including adjustments, discrepancies, negative on-hand review, PO processing, transfers, buybacks, RTV, and reconciliation routines.
Maintain sidelot and FOD presentation, including signage, and ensure consistent execution of standards.
Maintain backroom, dock, and assembly-area standards, organization, and recovery.
Maintain standards for shelters, containers, feed centers, and related outdoor areas.
Own damage feed and food markdown execution and follow-up.
Own the Styrofoam block process and pallet and wood crate process.
Verify owners manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; in applicable stores, manage direct reports and execute the Ops Team routine.
Support the Store Manager with operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate a forklift, baler, cash register/computer, and other equipment as needed; assist customers with loading purchases.
Complete associated documentation accurately and on time, and obtain licenses or certifications as needed by the business.
Promote a safe and productive environment for Team Members, customers, and vendors, and train Team Members on applying policies and procedures.
Perform other duties as assigned.