Store Operations Manager

Tractor Supply Company • Medford, OR

2d

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight processes and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager.

The position requires regular and predictable attendance, flexibility to work assigned schedules based on business needs, and a service-oriented approach. The manager reinforces Legendary Service and Leading with Legendary behaviors through customer engagement, team coaching, and accountability. The role also supports store planning, prioritization, delegation, safety, compliance, and financial results.

The work is generally indoors in a moderately noisy environment, but includes outdoor lots and work in adverse weather. Shifts vary by store, generally last at least four hours, and may exceed eight hours. This is a non-sedentary position involving movement throughout the store and outdoor areas, equipment operation, merchandise handling, customer assistance, and travel as required for district needs.

Requirements

• Previous retail leadership experience.
• At least 18 years of age.
• Valid driver's license.
• High school diploma or equivalent.
• Ability to read, write, and count accurately.
• Strong interpersonal skills and ability to resolve issues ethically and with minimal conflict.
• Ability to work effectively in a fast-paced environment.
• Ability to perform the principal responsibilities of Team Members.
• Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
• Ability to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment.
• Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift and safely access all store areas.
• Ability to operate store equipment, including a dolly, hand truck, forklift, baler, computer, and cash register.
• Ability to read, write, count, and complete documentation, and communicate effectively in writing and verbally with Team Members and customers.
• Ability to process information and merchandise through the point-of-sale system.
• Ability to complete training and certification to dispense propane and to dispense propane.
• Ability to complete all required training and obtain certifications for business needs.
• Ability to drive or operate a vehicle for business needs.

Nice To Haves

• Prior store operations experience.
• Supervisory experience.
• Farming, ranching, pet/equine, or welding knowledge.
• Bachelor's degree in Business Administration or a related field.

Responsibilities

• Maintain regular and predictable attendance and work assigned schedules based on business needs.
• Uphold and promote a safe, productive work environment by following and enforcing policies and procedures.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching to celebrate and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
• Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking execution, and follow-up to operational standards.
• Lead Feed to Floor process execution and follow up on assigned routines and process expectations.
• Lead weekly recovery execution, including Targeting Outs, and maintain store recovery standards.
• Oversee the Inventory Control Specialist, including weekly checklist completion, coaching, development, follow-up, accountability, and receiving standards.
• Oversee inventory control and compliance processes, including inventory adjustments, discrepancy and negative on-hand reviews, PO processing, transfers, buybacks, RTV, and reconciliation routines.
• Maintain sidelot and FOD presentation, including signage, and ensure consistent execution of standards.
• Maintain backroom, dock, and assembly area standards, organization, and recovery.
• Maintain standards for shelters, containers, feed centers, and related outside areas.
• Own damage feed and food markdown execution and follow-up.
• Own the Styrofoam block process and pallet and wood crate processes.
• Verify owners manuals are completed and maintained according to company standards.
• Own store security processes and standards, including inside, outside, and high-dollar controls.
• Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
• Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
• Operate forklifts, balers, cash registers, computers, and other equipment as needed, and assist customers with loading purchases.
• Complete associated documentation accurately and on time.
• Obtain licenses or certifications as needed by the business.
• Travel as required to support district needs, and perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Adoption and surrogacy assistance.
• Benefits eligibility is available to full-time and part-time Team Members subject to the stated hours and service eligibility conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED