STORE OPERATIONS MANAGER

CJ's Tire & Auto•New Holland, PA

7d•Onsite

About The Position

The Store Operations Manager provides positive customer relations through personal sales skills relating to company products and services. The manager supervises, directs, and motivates associates to execute the corporate business plan to maximize sales and profits, and has complete Profit & Loss responsibility for store results against plan. The role is responsible for merchandise and appearance standards, all aspects of store operations, and employee training and development through delegation and follow-up accountability. At least 75% of the role's time is spent selling and promoting products and services to retail customers. The manager also oversees merchandising and sales promotions, staffing and productivity, customer service, personnel administration, inventory control, safety, and facility maintenance. The position ensures compliance with applicable Commonwealth of Pennsylvania laws and Department of Transportation rules for motor vehicle safety and emissions inspections and inspection station licensing.

Requirements

At least 2 years of automotive management and/or retail management experience.
Valid driver's license.
Ability to handle prolonged standing and walking and lift up to 50 pounds.
Ability to work extended 10–12-hour workdays three times a week, including at least two closing shifts per week, not including Saturday.
Ability to handle stressful situations and work in a fast-paced environment.
Analytical skills to interpret reports and information and develop strategies.
Extensive verbal communication skills for customer and associate relations.
Successful completion of pre-employment screenings.

Nice To Haves

Some college or post-secondary education.

Responsibilities

Spend at least 75% of working time selling and promoting company products and services to retail customers.
Plan, prioritize, and delegate merchandising and sales promotions to maximize sales and profits.
Develop associate productivity through training and effective scheduling.
Maintain positive customer relations by developing and monitoring associates' customer service and sales skills and ensuring effective handling of customer complaints.
Manage personnel, including associate selection, onboarding, training, counseling, and development.
Conduct performance reviews and administer salaries.
Promote security and integrity to control inventory shrink caused by internal and external theft.
Control inventory by auditing paperwork, analyzing reports, identifying problems, and developing and implementing solutions.
Manage inventory levels to maximize sales and profits.
Enforce safety standards and policies to help reduce workers' compensation and garage liability claims.
Maintain the facility, including the building, equipment, parking lot, and grounds, to business standards.
Ensure compliance with Pennsylvania laws and PennDOT regulations concerning vehicle safety inspections, emissions inspections, and inspection station licensing, including applicable publications, updates, and bulletins.