Store Operations Manager

Insomnia Cookies•Seattle, WA

11d

About The Position

The Bakery Operations Manager leads the day-to-day operation and performance of an Insomnia Cookies bakery. This hands-on leadership role is responsible for building and developing a strong team, delivering a welcoming and memorable guest experience, maintaining bakery standards, and achieving sales and operational goals. The manager actively participates in daily operations, coaches team members, leads busy and late-night shifts, and identifies opportunities to improve performance and grow the business. The role oversees operational execution, including staffing and scheduling, cookie quality, speed and accuracy, cleanliness, food safety, ordering, inventory, product rotation, shrink, and other bakery controls. The manager hires, onboards, coaches, and develops Shift Leaders, Cookie Crew, and Delivery Drivers, while setting clear expectations, recognizing performance, and holding the team accountable. The manager also partners with the District Manager and field leadership, and supports local marketing and community engagement. The position requires a schedule responsive to bakery needs, including mid-to-late shifts, nights, weekends, and holidays. Managers work a minimum of 45 hours per week and are expected to help perform bakery team-member duties when needed. The work takes place in a fast-paced bakery with guest interaction, heat from ovens, refrigerated areas, cleaning chemicals, and moderate noise.

Requirements

At least 3 years of management or leadership experience in restaurant, retail, hospitality, or another fast-paced customer-facing environment.
Availability for a schedule reflecting bakery needs, including 2–3 mid-to-late shifts during Thursday–Sunday.
Hands-on, player-coach leadership style and willingness to assist wherever the team and business need support.
Track record of hiring, coaching, developing, and retaining strong teams.
Hospitality mindset and commitment to exceptional guest experiences.
Business acumen and ability to understand performance, set priorities, and act on goals.
Strong communication, organization, and problem-solving skills.
Comfort learning and using restaurant/retail technology and business systems.
Ability to obtain food safety certifications required for the location.
Ability to perform the essential functions of the position with or without reasonable accommodation.
Ability to stand and walk for extended periods, including up to 8 hours per shift.
Ability to frequently reach, bend, stoop, twist, kneel, and lift.
Ability to regularly lift, carry, push, and pull up to 30 pounds, and occasionally lift up to 50 pounds with assistance.
Ability to use hands and fingers to handle bakery equipment, food products, technology, and point-of-sale systems.
Ability to safely operate bakery and kitchen equipment according to company procedures.
Ability to work in varying temperatures, including near ovens, freezers, and refrigeration units.
Ability to read order screens, reports, recipes, schedules, and safety information.
Ability to communicate effectively with guests and team members in a fast-paced environment with frequent interruptions.
Ability to work nights and weekends.
Schedule flexibility, including during peak business periods and when staffing needs require leadership presence.

Responsibilities

Own the bakery’s day-to-day operation and ensure shifts are staffed, prepared, and set up for success.
Maintain standards for cookie quality, speed, accuracy, cleanliness, food safety, and overall bakery execution.
Manage scheduling and labor execution to balance team and business needs.
Manage ordering, inventory accuracy, product rotation, shrink, and other bakery controls.
Maintain operational routines and address gaps when standards are not met.
Create a welcoming, energetic guest experience that reflects the company’s Always Warm promise.
Model genuine hospitality and coach the team to provide friendly, fast, memorable service.
Monitor the guest experience, identify improvement opportunities, and take action when service falls short.
Hire, onboard, coach, and develop Shift Leaders, Cookie Crew, and Delivery Drivers.
Set clear expectations, recognize strong performance, support team members, and hold them accountable.
Provide regular coaching and real-time feedback, and develop Shift Leaders to lead shifts and solve problems.
Build a talent pipeline and create opportunities for team members to advance.
Own bakery performance by monitoring sales and key performance measures and taking action to achieve goals.
Identify business drivers and opportunities, and turn them into action.
Lead with urgency, accountability, and consistency, particularly during peak and late-night shifts.
Partner with the District Manager and field leadership to solve problems and improve bakery operations.
Build local community connections and execute local marketing activities to increase awareness, traffic, and sales.
Work a minimum of 45 hours per week, including nights, weekends, and holidays as business needs require.
Perform essential bakery team-member duties when needed.