Store Operations Manager

Tractor Supply Company • Walton, KY

23h

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight process execution and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist role. The position is process-driven and promotes a safe, productive, and compliant work environment while coaching Operations Team Members and supporting the Store Manager.

The manager is expected to be available, flexible, adaptable, and service-oriented; work assigned schedules based on business needs; maintain regular and predictable attendance; and uphold company policies and procedures. The position involves working primarily indoors in a generally favorable environment with moderate noise, while also working outdoors in adverse weather conditions. Shifts vary by store, generally lasting at least four hours and sometimes exceeding eight hours. The job is non-sedentary and involves moving throughout the store and outdoor areas, operating store equipment, handling merchandise, and assisting customers.

Requirements

• Previous retail leadership experience is required.
• Must be at least 18 years old.
• Must possess a valid driver’s license.
• A high school diploma or equivalent is required.
• Must be able to read, write, and count accurately.
• Must be able to perform Team Member responsibilities.
• Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
• Ability to work effectively in a fast-paced environment.
• Ability to move and transfer merchandise weighing up to 50 pounds throughout the store.
• Ability to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment, such as a pallet jack.
• Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
• Ability to move throughout the store for an entire shift and safely access all store areas.
• Ability to operate store equipment efficiently, safely, properly, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
• Ability to constantly operate store equipment such as a computer and cash register.
• Ability to communicate effectively in writing and verbally with Team Members and customers.
• Ability to process information and merchandise through the point-of-sale system.
• Ability to complete training and certification to dispense propane and to dispense propane.
• Ability to complete all required training and certifications for various business needs.
• Ability to drive or operate a vehicle for business needs.

Nice To Haves

• Prior store operations experience.
• Prior supervisory experience.
• Knowledge of farming, ranching, pets or equine, or welding.
• A bachelor’s degree in Business Administration or a related field.

Responsibilities

• Maintain regular and predictable attendance and work assigned schedules based on business needs.
• Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
• Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
• Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce consistent operating standards.
• Lead freight execution and scheduling, including truck unload planning, freight movement, stocking, and follow-up to operational standards.
• Lead Feed to Floor process execution and follow up on assigned routines and expectations.
• Lead weekly recovery, including Targeting Outs, and maintain Store recovery standards.
• Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, and accountability for receiving standards.
• Oversee inventory control and compliance processes, including inventory adjustments, discrepancies, negative on-hand review, purchase order processing, transfers, buybacks, returns to vendor, and reconciliation routines.
• Maintain sidelot and FOD presentation, including signage.
• Maintain backroom, dock, and assembly-area standards, organization, and recovery.
• Maintain standards for shelters, containers, feed centers, and related outside areas.
• Own damage feed and food markdown execution and follow-up.
• Own the Styrofoam block process and pallet and wood crate process.
• Verify that owner’s manuals are completed and maintained according to company standards.
• Own store security processes and standards, including inside, outside, and high-dollar controls.
• Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
• Support the Store Manager with operations, planning, prioritization, delegation, safety, compliance, and financial results.
• Operate a forklift, baler, cash register/computer, and other equipment as needed; assist customers with loading purchases.
• Complete associated documentation accurately and on time.
• Obtain licenses or certifications as needed by the business.
• Promote a safe and productive environment for Team Members, customers, and vendors, and train Team Members in applying policies and procedures.
• Travel as required in support of district needs and drive or operate a vehicle for business needs.
• Perform other duties as assigned.

Benefits

• Medical, dental, and vision coverage.
• Company-paid life and disability insurance.
• Paid parental leave.
• Tuition reimbursement.
• Adoption and surrogacy assistance.
• A comprehensive total reward package for eligible full-time and part-time Team Members.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED