Store Operations Manager

Tractor Supply Company•Sedalia, MO

23h

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight execution and scheduling, Feed to Floor processes, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, store security, and oversight of the Inventory Control Specialist. The role promotes a safe, productive, and compliant work environment, coaches Operations Team Members, and supports the Store Manager. The manager leads and follows up on operational routines and standards, oversees inventory-control processes, maintains store and outdoor presentation, and ensures accurate, timely documentation. The role may involve operating store equipment, assisting customers with loading purchases, and obtaining licenses or certifications required by the business. Other duties may be assigned. The work is generally indoors with moderate noise, but includes outdoor areas and the ability to work outdoors in adverse weather. Shifts vary by store, are generally at least four hours, and may exceed eight hours. This is a non-sedentary position requiring movement throughout the store and outdoor areas, operating equipment, handling merchandise, and completing customer-service and operational tasks.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years old.
Must possess a valid driver’s license.
High school diploma or equivalent is required.
Must be able to read, write, and count accurately.
Must be able to perform the principal responsibilities of Team Members.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Ability to work effectively in a fast-paced environment.
Ability to work assigned schedules; shifts are generally at least four hours and may exceed eight hours.
Ability to work outdoors in adverse weather conditions.
Ability to move and transfer merchandise weighing up to 50 pounds and push or pull merchandise weighing up to 2,000 pounds using appropriate material-handling equipment.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access the selling floor, side lot, stock area, and register area.
Ability to operate store equipment efficiently, safely, properly, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to communicate effectively in writing and verbally with Team Members and customers.
Ability to process information and merchandise through the point-of-sale system.
Ability to complete required training and certifications, including propane dispensing, and to dispense propane.
Ability to travel as required in support of district needs and to drive or operate a vehicle for business needs.

Nice To Haves

Prior store operations experience.
Supervisory experience.
Knowledge of farming, ranching, pets or equine, or welding.
Bachelor’s degree in Business Administration or a related field.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Uphold and promote a safe and productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce operating standards.
Lead freight execution and scheduling, including truck-unload planning, freight movement, stocking, and follow-up.
Lead Feed to Floor execution and follow up on assigned routines and process expectations.
Lead weekly recovery, including Targeting Outs, and maintain store recovery standards.
Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, accountability, and receiving standards.
Oversee inventory-control and compliance processes, including adjustments, discrepancies, negative on-hand review, purchase-order processing, transfers, buybacks, returns to vendor, and reconciliation.
Maintain sidelot and FOD presentation, including signage.
Maintain backroom, dock, and assembly-area standards, organization, and recovery.
Maintain standards for shelters, containers, feed centers, and related outdoor areas.
Own damage feed and food markdown execution and follow-up.
Own the Styrofoam-block process and pallet and wood-crate process.
Verify that owners’ manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
Support the Store Manager with operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate a forklift, baler, cash register, computer, and other equipment as needed; assist customers with loading purchases.
Complete associated documentation accurately and on time.
Obtain licenses or certifications as needed by the business and perform other assigned duties.