Operations Manager

GRIFOLS, S.A. • LA-Lafayette, LA

21d • Onsite

About The Position

The Operations Manager is a member of the donor center leadership team and oversees day-to-day operations to support donor safety, regulatory compliance, and production goals. The role provides direct leadership to frontline staff across donor floor operations and ensures center activities follow company standards, standard operating procedures, and applicable regulations. The Operations Manager assists with management of a Plasma Collection Center and its performance and profitability, and acts for the Center Manager when they are absent. The position may manage the center alone for several days and manages employees in centers collecting over 50,000 liters.

The role includes personnel management, staff development, scheduling, operational performance monitoring, budget and production support, facility and equipment oversight, donor recruitment, donor relations, financial controls, risk management, vendor oversight, and special project review. The Operations Manager must maintain familiarity with applicable state and federal regulations and quality requirements, including FDA-approved SOPs, OSHA, CLIA, and cGMP. The job description is a general description of the role and is not an exhaustive list of duties; managers and supervisors may assign other duties as needed.

Requirements

• Bachelor’s degree or equivalent; a degree in Science, Business, Nursing, Finance, or a related field is preferred.
• Typically 3 or more years of related clinical or general business experience.
• Ability to understand and assess FDA regulations.
• Ability to maintain adequate plasma collection levels and adhere to quality standards.
• Ability to motivate staff to achieve established goals and standards.
• May be required to relocate.
• Directly related experience, a combination of directly related education and experience, and/or competencies may be considered as equivalent to stated requirements, depending on the assignment.

Nice To Haves

• Supervisory experience.
• Experience in a medical and/or cGMP-regulated environment.
• Experience with plasma or whole blood.
• Bachelor’s degree in Science, Business, Nursing, Finance, or a related field.

Responsibilities

• Oversee all aspects of the donor center when the Center Manager is absent, including potentially managing the center alone for days at a time.
• Collaborate with Training and Quality staff to meet training and quality goals.
• Coach and lead employees through effective feedback provided through Operations Supervisors.
• Monitor and evaluate operations; work with the Center Manager on action plans to maximize efficiency, supervise improvements, and make critical decisions about action-plan modifications.
• Manage personnel functions, including hiring, work assignment and direction, development and training, discipline, termination, and personnel records.
• Partner with the Center Manager on budget preparation and oversee the facility to achieve production targets and quality goals within the agreed cost structure.
• Delegate to, monitor, and hold Operations Supervisors accountable for performance.
• Direct and supervise employees, including creating and managing work schedules.
• Maintain the ability to perform all center tasks and fill in for production employees when needed.
• Ensure employees maintain a neat and clean facility and keep equipment in good working order.
• Manage freezers, oversee plasma shipments and equipment failures, and respond appropriately to all freezer alarms.
• Develop and implement donor recruitment advertising campaigns to improve production levels.
• Maintain familiarity with and ensure compliance with state and federal regulations, FDA-approved SOPs, OSHA, CLIA, and cGMP.
• Direct key personnel in donor selection, plasma collection, and manufacturing records to maintain production standards and regulatory compliance.
• Build rapport with donors to support customer satisfaction and long-term donation.
• Control donor funds and ensure financial records are accurate and in order.
• Keep the Center Manager informed of irregularities and provide action plans to correct center deficiencies.
• Minimize center liability through ongoing risk management review; investigate unsafe situations and complaints and implement corrective actions.
• Direct and monitor outside vendors.
• Review and monitor special projects for accuracy and timely completion.
• Work with the Center Manager to implement the donor center's mission in the community.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager