Operations Manager Jobs

About The Position

Requirements

• High school diploma, GED, or equivalent.
• PTCB certification, except in Puerto Rico.
• At least one year of work experience as a pharmacy technician in a retail or hospital setting.
• Fluency in reading, writing, and speaking English, except in Puerto Rico.
• Willingness to work a flexible schedule, including evenings and weekends.
• Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.

Nice To Haves

• Previous people-management or leadership experience.
• Previous work experience with Walgreens and an “Exceeding Expectation” rating on the last performance evaluation.

Responsibilities

• Engage customers and patients, provide assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
• Build customer relationships by anticipating needs and proactively offering pharmacy services; increase focus on healthcare services.
• Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision.
• Assist with healthcare services such as vaccines and health screenings under pharmacist supervision and where allowed by law.
• Delegate, direct, and assign non-clinical pharmacy work; ensure timely task completion and efficient workflow.
• Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
• Manage core pharmacy workflow and daily schedules, recommend pharmacy-hour allocations, and maintain a clean, orderly pharmacy with adequate supplies.
• Perform non-clinical administrative and pharmacy inventory tasks under pharmacist direction, including annual inventory preparation.
• Complete non-clinical patient calls.
• Drive technology and process rollouts, engage the team in action planning, and ensure proper operation and maintenance of pharmacy equipment.
• Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
• Adhere to company Good Faith Dispensing policy during applicable prescription-dispensing activities and understand the role in meeting its requirements.
• Apply asset-protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
• Communicate prescription errors to the accountable pharmacist and follow company error procedures and the Continuous Quality Improvement Program.
• Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
• Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
• Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
• Lead technician performance management, including decisions or recommendations concerning discipline and termination; enforce attendance, timeliness, legal compliance, and constructive discipline procedures.
• Hire, onboard, train, and schedule technicians; monitor training completion and follow company scheduling and training procedures.
• Identify pharmacy-operations knowledge gaps and support team-member training through hands-on instruction or learning modules.
• Assist the Pharmacy Manager in monitoring team and pharmacy licenses, registrations, and certifications for active status and regulatory compliance; use company resources to document licensure status.
• Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
• Maintain PTCB certification through the designated program and/or state-required certification or registration.
• Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and training, and follow performance improvement plans.
• Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
• Communicate messages from the support center and other key emails to the pharmacy team as required.
• Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.