Operations Manager I - 1st shift - Sat, Sun & Mon

ALLEN DISTRIBUTION•Upper Macungie Township, PA

32m•$95,000 - $130,000

About The Position

The Operations Manager I manages people, materials, customer service, and costs in the warehouse in alignment with company policies and goals. The role affects customer satisfaction and profitability and reports to the General Manager. It is a full-time, exempt position on the first shift, working Saturday, Sunday, and Monday. The manager is responsible for operating a profitable department, motivating a team to meet or exceed company and department goals, building successful customer relationships, and applying working knowledge of warehouse operations and WMS. The role supports customer quality and growth, safety, training, food safety, documented procedures, audits, and efficient storage utilization. The manager is also expected to work the hours needed to support business goals, including overtime, weekends, and holidays.

Requirements

Working knowledge of warehouse operations and WMS.
Ability to operate a profitable department.
Ability to motivate and drive a team to meet and exceed department and company goals.
Ability to build a successful relationship with the customer.
Ability and willingness to work the hours needed to support business goals, including overtime, weekends, and holidays.
Ability to perform a wide variety of tasks, transition between tasks effectively, and support areas and processes across the operation.
Commitment to reliability, punctuality, professional communication, quality work, following directions, and company values.
Commitment to following safety rules, guidelines, and practices and to maintaining appropriate workplace appearance and housekeeping.

Responsibilities

Manage warehouse people, materials, customer service, and costs in alignment with company policies and goals.
Motivate and drive the team to meet and exceed department and company goals, and support teamwork across the operation.
Build successful customer relationships and support positive customer experiences, customer retention, and organic growth with existing customers.
Enforce safety policies and practices throughout the operation; develop corrective actions based on incident and damage-cost trends, involve team members, and report progress periodically.
Complete monthly safety audits, weekly hoist inspection audits, monthly first-aid medication log and safety board reviews, and daily inspections of motorized equipment, scrubbers, golf carts, and other listed equipment.
Complete monthly SOP reviews by their due dates and recommend process changes using the Document Control Plan and Document Change Request form.
Ensure customer-specific processes and work instructions are developed, documented, reviewed with affected employees, and stored in the appropriate customer folder on the company S drive.
Complete the Operations - New Customer Set Up document for new customers and existing customers transitioning to a new region.
Meet or exceed KPI objectives; track errors and ensure information sent from the department is accurate; manage Corrective Action Requests (CARs).
Follow the established training program, document employee training, and complete operations and safety checklists and job proficiency reviews for new and tenured employees.
Keep buildings and areas of responsibility ready for audits and tours; complete and accurately record required third-party, facility, rodent, glass breakage, and master sanitation audits and checklists by their due dates.
Maximize storage density according to customer or company direction and follow the Peak Storage and Space Utilization Entries SOP.
Participate in pre-shift and department meetings, maintain housekeeping in the operations building and related areas, and assist in other operational processes as needed.
Follow written and verbal instructions, communicate issues to management, and report unsafe conduct or conditions promptly.