Customer Service Representative - 1st Shift- 6am to 6pm - Sat, Sun & Mon

Warehouse•Allentown, PA

1d•Onsite

About The Position

The Customer Service Representative ensures that all customers receive a timely, accurate, and customized invoice. The company values a customer-first approach, treating everyone with respect and dignity, operating with high business ethics, and fostering a continuous improvement culture. Employees are expected to be flexible, reliable, and maintain a positive attitude, demonstrating a willingness to learn and take initiative. High standards of work quality are expected, with an emphasis on accuracy and completing tasks correctly the first time. Following directions, communicating professionally, and maintaining an appropriate appearance are also key expectations.

Requirements

Understanding of invoicing and billing processes and procedures.
Working knowledge of Microsoft Word Suite.
Ability to learn WMS.
Ability to provide administrative support.
Ability to answer phone by the third ringing cycle.
Understand the functionality of Warehouse Management System and Transportation Management System.

Nice To Haves

Flexibility: Works the hours needed to support the business goals (including overtime, weekends and holidays). Remains open-minded, performs a wide variety of job tasks, transitions from task to task effectively (multi-task).
Reliability: Always present and punctual; arrives prepared for work. Completes work in a timely, accurate and consistent manner. Plan and schedule your time off in advance with your supervisor or manager. Avoid unscheduled days off which will result in attendance points.
Attitude: Maintains a “Whatever it Takes” attitude. Lives by company stated values and inspires others.
Willingness to learn: Approaches new tasks with an interest to learn. Has the ability to learn techniques as job task requirements change.
Initiative: Seeks out additional work when job tasks are completed. Goes above and beyond required tasks. Participate in pre-shift meetings and department meetings.
Quality of Work: Maintains high standards despite pressing deadlines. Produces accurate, thorough and professional work. Understands the importance of “Only Handle It Once – OHIO”, by completing work correctly the first time.
Follows directions: Follows all written and verbal instructions provided by management, project leader, etc…
Communication: Shares all information in a professional and factual manner ensuring the best decisions are made for the company. Report all issues to your manager/supervisor.
Appearance: Maintains an appropriate appearance and dresses in accordance with the established dress code guidelines to your respective position.
Month end invoicing to be completed within 5 business days of EOM or directed by customer.
Speed should never compromise accuracy.
Monitor and record external invoice errors on Clerical Error Spreadsheet.
Suggest ways to improve the accuracy and efficiencies of invoicing.
Ensure invoices are updated accurately with price changes based on contracts or addendum's.

Responsibilities

Ensure customers receive timely, accurate, and customized invoices.
Process daily invoicing accurately for Value Add and Transportation.
Process billing according to customer billing procedures.
Meet customer-based periods by ensuring all billings are complete by set deadlines.
Keep customer files current.
Assist with coverage of the Reception desk by answering phones and greeting visitors.
Cross-train on other customer invoice processing to provide account coverage when needed.
Provide administrative support to the management team as needed.
Maintain a secure, well-organized area free from clutter with information easily accessible to others.
Establish and maintain professional working relationships with customers via e-mail, telephone communication, and face-to-face visits.