Customer Service Representative - 1st Shift- 6am to 6pm - Fri, Sat & Sun
About The Position
The purpose of this position is to ensure that all customers receive a timely, accurate, and customized invoice. The company values a 'Customer First' approach, treating everyone with respect and dignity, operating with high business ethics, and fostering a continuous improvement culture committed to employee safety. Employees are expected to perform in a manner that ensures long-term success, demonstrating flexibility, reliability, a positive attitude, willingness to learn, initiative, high quality of work, ability to follow directions, professional communication, and appropriate appearance.
Requirements
- Understanding of invoicing and billing processes and procedures.
- Working knowledge of Microsoft Word Suite.
- Ability to learn WMS (Warehouse Management System).
- Ability to provide administrative support.
- Ability to learn techniques as job task requirements change.
- Follow all written and verbal instructions provided by management, project leader, etc.
- Share all information in a professional and factual manner.
- Report all issues to your manager/supervisor.
- Maintain an appropriate appearance and dress in accordance with established dress code guidelines.
- Answer phone by the third ringing cycle.
- Understand the functionality of Warehouse Management System and Transportation Management System.
Nice To Haves
- Ability to learn WMS.
Responsibilities
- Ensure timely, accurate, and customized invoice delivery to customers.
- Process daily invoicing accurately for Value Add and Transportation.
- Process billing according to customer billing procedures.
- Meet customer-based periods by ensuring all billings are complete by the set deadline.
- Keep customer files current.
- Assist with coverage of the Reception desk by answering phones and greeting visitors.
- Cross-train on other customer invoice processing to provide account coverage when needed.
- Provide administrative support to the management team as needed.
- Maintain a secure, well-organized area free from clutter with information easily accessible to others.
- Establish and maintain professional working relationships with customers via e-mail, telephone communication, and face-to-face visits.
- Monitor and record external invoice errors on the Clerical Error Spreadsheet.
- Suggest ways to improve the accuracy and efficiencies of invoicing.
- Ensure invoices are updated accurately with price changes based on contracts or addendums.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
