Customer Service Representative - 3rd Shift- 6pm to 6am - Fri, Sat & Sun
About The Position
The purpose of this position is to ensure that all customers receive a timely, accurate, and customized invoice. The company values a 'Customer First' approach, delivering on promises with a positive attitude, treating everyone with respect and dignity, operating with high business ethics, being a good corporate citizen, valuing professional relationships, striving for a 'Continuous Improvement Culture', and being committed to the safety of employees and facilities. Company expectations include employees, customers, and vendors performing in a manner that ensures long-term success. This role requires flexibility, reliability, a positive attitude, willingness to learn, initiative, high quality of work, ability to follow directions, professional communication, and appropriate appearance.
Requirements
- Understanding of invoicing and billing processes and procedures.
- Working knowledge of Microsoft Word Suite.
- Ability to learn WMS.
- Ability to provide administrative support.
- Understand the functionality of Warehouse Management System and Transportation Management System.
Nice To Haves
- Ability to learn WMS.
- Understand the functionality of Warehouse Management System and Transportation Management System.
Responsibilities
- Ensure that all customers receive a timely, accurate, and customized invoice.
- Month end invoicing to be completed within 5 business days of EOM or directed by customer.
- Monitor and record external invoice errors on Clerical Error Spreadsheet.
- Suggest ways to improve the accuracy and efficiencies of invoicing.
- Ensure invoices are updated accurately with price changes based on contracts or addendums.
- Process daily invoicing accurately for Value Add and Transportation (if applicable).
- Process billing according to customer billing procedures.
- Meet customer based periods by ensuring all billings is complete by set deadline.
- Keep customer files current.
- Assist with coverage of Reception desk by answering phones and greeting visitors.
- Answer phone by the third ringing cycle.
- Cross-train on other customer invoice processing to provide account coverage when needed.
- Provide administrative support to management team as needed.
- Maintain a secure, well organized area free from clutter with information easily accessible to others.
- Establish and maintain professional working relationships with customers via e-mail, telephone communication and face-to-face visits.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
