Manager, Sales Operations, Tom Ford & Balmain Beauty NA

ELC Beauty LLC•New York, NY

21d

About The Position

The Manager, Sales Operations for Tom Ford & Balmain Beauty North America owns accurate and timely execution of recurring sales operations activities, including reporting, purchase order tracking, data maintenance, planning templates, process administration, and cross-functional follow-up. The role supports the Director of Sales Operations and the broader Account Management team. The Director retains responsibility for strategy, complex business judgment, senior-level alignment, approvals, and final recommendations related to retail, shipment, inventory, and financial plans. The role prepares and maintains retailer reporting, launch materials, planning inputs, budgets, long-range plans, and consensus and IBP review materials. It validates data and approved assumptions, identifies gaps or discrepancies, escalates unresolved issues, and executes approved actions. Strategic interpretation, complex forecast and allocation judgments, target setting, investment choices, and final recommendations remain with the Director.

Requirements

5+ years of experience in sales operations, retail or inventory planning, account management, finance, or a related commercial function.
Experience preparing retail, shipment, inventory, and financial reporting in a multi-account or brand environment.
Advanced Excel skills.
Proficiency in PowerPoint and Word.
Strong organization, communication, and follow-through, with the ability to manage recurring deliverables and changing priorities.
Strong execution, data accuracy, and attention to detail.
Advanced reporting and data-management capability.
Clear communication, follow-through, and issue escalation.
Ability to independently resolve routine operational issues.
Sound judgment in identifying matters requiring Director input.

Nice To Haves

Retail planning or data-tool experience.

Responsibilities

Prepare, validate, and deliver recurring sales, inventory, forecast, and business-management reporting.
Maintain purchase order logs, planning templates, process documentation, calendars, and source data; reconcile routine discrepancies.
Coordinate system setup, timelines, materials, and recurring submissions for new door openings, seasonal account plans, and weekly, monthly, and quarterly estimate reviews.
Update analyses based on approved assumptions; prepare options; coordinate phase-ins, phase-outs, promotions, and returns; and execute approved actions.
Prepare and maintain NPL launch information in the Launch Forecasting Workbook (LFW) and Launch Memos, covering retailer plans, forecasts, timing, allocations, in-store support, and execution requirements.
Validate retailer data, benchmarks, and approved assumptions; identify missing inputs or inconsistencies and escalate unresolved issues.
Manage planning templates, timelines, data collection, and input consolidation for annual budgets and long-range plans.
Identify gaps, inconsistencies, and data issues requiring business judgment or cross-functional resolution, and escalate them.
Support the Director in developing recommendations and leadership materials.
Collect, validate, and organize inputs from Account Leads, Planners, and cross-functional partners for consensus and IBP reviews.
Prepare analyses and flag exceptions for escalation.
Manage recurring deliverables and deadlines, resolve routine operational issues independently, and identify matters requiring Director input.