Retail Fragrances Sales Associate - Tom Ford, Roseville Galleria - Full Time
About The Position
As a Fragrance Sales Associate, you create a welcoming environment through genuine hospitality and exceptional customer service. You provide personalized fragrance recommendations, demonstrate and sell fragrances and related beauty products, and educate customers on fragrance notes, layering techniques, and usage. You build customer relationships, anticipate needs, and deliver a seamless shopping experience. You help prepare and maintain the sales floor, review sales goals and product information, stay informed about trends and promotions, and engage customers through friendly, personal conversations. You merchandise new receipts, process damages and vendor returns, update signs and pricing, support merchandise moves, promote loyalty benefits, and collaborate with colleagues to achieve individual and store results.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers warmly, assess their preferences, demonstrate fragrances, and offer tailored product recommendations.
- Comfort communicating and collaborating with customers and colleagues.
- Ability to use point-of-sale technology, digital tools, and clienteling tools.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours; lift at least 25 pounds; stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome customers and provide personalized fragrance recommendations based on their preferences, style, and needs.
- Demonstrate and sell fragrances and related beauty products; educate customers about notes, layering techniques, and usage.
- Build customer relationships and loyalty using clienteling tools, promoting new launches, offers, events, and loyalty benefits.
- Meet and surpass daily sales goals by delivering exceptional service and acquiring new customers, including opening credit accounts.
- Keep the sales floor clean, organized, shoppable, and prepared for customers.
- Merchandise new receipts; process damages, testers, and selected merchandise for vendor return; update signs and pricing; and support merchandise moves.
- Use point-of-sale technology, handheld equipment, and digital tools to process transactions and improve the shopping experience.
- Stay informed about sales goals, new arrivals, top-selling items, trends, promotions, and product information through training and vendor education.
- Collaborate with the Beauty team and colleagues to support customers and achieve individual and store results.
- Maintain hygiene and compliance standards and provide dependable, punctual attendance.
- End customer interactions with a sincere thank-you and ensure customers have what they need.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
