Retail Fragrances Sales Associate - Tom Ford, South Coast Plaza - Full Time

Macy's • Costa Mesa, CA

8d

About The Position

As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations that reflect their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, educating customers about notes, layering techniques, and usage. You help provide a seamless shopping experience by building connections, anticipating needs, and delivering attentive service.

You help prepare and maintain the sales floor, review sales goals, learn about new arrivals and promotions, and stay informed about trends. During customer interactions, you offer a personal welcome, assess customer preferences, demonstrate products, and recommend suitable fragrances. You also maintain a clean, organized, and shoppable space; handle merchandise and signage tasks; promote loyalty benefits and sales events; and work with colleagues to achieve individual and store results.

This is a full-time position. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

• At least 1 year of customer service or selling experience.
• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Ability to use point-of-sale technology, digital tools, and handheld equipment, including processing register transactions.
• Ability to engage customers warmly, demonstrate fragrances, and recommend products tailored to their preferences.
• Ability to maintain merchandising, inventory, hygiene, and compliance standards.
• Ability to talk, lift, move, stand, reach, stoop, kneel, crouch, and climb ladders; stand for at least two consecutive hours; and lift at least 25 pounds.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Welcome customers, assess their preferences, demonstrate fragrances, and provide tailored product recommendations.
• Educate customers about fragrance notes, layering techniques, product usage, new launches, and related beauty products.
• Build customer relationships and loyalty using clienteling tools, promoting offers, launches, events, and loyalty benefits.
• Meet and surpass daily sales goals through exceptional customer service and product expertise.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Maintain a clean, organized, and shoppable sales floor through merchandising, inventory upkeep, signage and pricing updates, and merchandise moves.
• Process damaged goods, testers, and selected merchandise for return to vendors.
• Use point-of-sale technology and digital tools to process transactions and support the shopping experience.
• Review sales goals and stay informed about arrivals, top-selling items, trends, promotions, and product education.
• Collaborate with the Beauty team and colleagues to serve customers and achieve individual and store results.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed