Retail Fragrances Sales Associate - Tom Ford, South Coast Plaza - Full Time
About The Position
As a Fragrance Sales Associate, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You engage customers with personalized fragrance recommendations reflecting their style, mood, and preferences. You demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage. You help deliver a seamless shopping experience by building meaningful connections, anticipating customer needs, and providing caring service. Colleagues prepare the sales floor, review goals, learn about new arrivals, top-selling items, trends, and promotions, and engage customers with friendly, personal conversations. They maintain a shoppable space through merchandising, processing damages and vendor returns, updating signs and prices, and supporting merchandise moves. They promote the Loyalty program, help customers complete their shopping, and collaborate with teammates to improve customer and store results. Full-time colleagues are typically scheduled to work 30 or more hours per week. All schedules include weekend shifts; hours depend on business needs and colleague availability. The position is at Macy’s South Coast Plaza and focuses on Tom Ford fragrances.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use point-of-sale technology, digital tools, and handheld equipment.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
Responsibilities
- Welcome and engage customers, assess their preferences, demonstrate fragrances, and provide tailored recommendations.
- Sell fragrances and related beauty products, and educate customers about fragrance notes, layering techniques, and usage.
- Build customer relationships and loyalty using clienteling tools, promoting launches, events, offers, and Loyalty program benefits.
- Acquire new customers by opening credit accounts and sharing loyalty benefits.
- Meet and surpass daily sales goals through exceptional service.
- Maintain a clean, organized, hygienic, and shoppable sales floor, including merchandising merchandise, processing damages and vendor returns, updating signs and pricing, and supporting merchandise moves.
- Use point-of-sale technology, handheld equipment, and digital tools to process transactions and enhance the shopping experience.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, promotions, and vendor education.
- Collaborate with colleagues and the Beauty team to serve customers and achieve individual and store results.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Education Level
No Education Listed
