Retail Fragrances Sales Associate, Kings Plaza - Full Time
About The Position
As a Fragrance Sales Associate, you create a welcoming environment through genuine hospitality and exceptional customer service. You provide personalized fragrance recommendations, demonstrate and sell fragrances and related beauty products, and educate customers about fragrance notes, layering, and usage. You build customer relationships, anticipate needs, and support a seamless shopping experience. The role also includes maintaining a clean, organized, and shoppable sales floor; merchandising and inventory tasks; using point-of-sale and mobile selling technology; promoting loyalty and credit programs; and meeting sales goals. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.
Requirements
- At least 1 year of customer service or selling experience.
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, co-workers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to engage customers warmly and confidently, assess their preferences, demonstrate fragrances, and offer tailored recommendations.
- Ability to use point-of-sale technology and digital tools.
- Ability to talk, lift, move constantly, stand, and reach with arms and hands.
- Ability to stand for at least two consecutive hours and lift at least 25 pounds.
- Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
- Close vision, color vision, depth perception, and focus adjustment.
- Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.
Responsibilities
- Welcome and engage customers, assess their preferences, demonstrate fragrances, and provide tailored product recommendations.
- Educate customers about fragrance notes, layering techniques, usage, product launches, and promotions.
- Build customer relationships and loyalty using clienteling tools, and promote offers, events, and loyalty benefits.
- Acquire new customers by opening credit accounts and explaining loyalty benefits.
- Meet and surpass daily sales goals through exceptional service.
- Maintain a clean, organized, polished, and shoppable sales floor.
- Merchandise new receipts; process damages, testers, and select merchandise for return to vendors; update signs and pricing; and support merchandise moves.
- Maintain inventory, hygiene, and compliance standards.
- Use point-of-sale technology, cash registers, handheld equipment, and digital tools to complete transactions and enhance the shopping experience.
- Stay informed about sales goals, new arrivals, best-selling items, trends, promotions, and product knowledge through training and vendor education.
- Collaborate with colleagues and the Beauty team to serve customers and achieve individual and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
