Asset Protection Officer, Kings Plaza - Full Time

Macy's • Brooklyn, NY

9d

About The Position

As an Asset Protection Officer, you provide a visible, welcoming presence that helps create a safe, secure, and service-focused shopping environment. Positioned at store entrances, high-traffic areas, and high-shortage locations, you help deter theft, identify potential risks, support customer and colleague safety, and partner with store teams to deliver a positive experience. The role combines customer service and security responsibilities, including responding professionally to incidents and assisting with safety needs.

You will use technology and two-way communication devices to stay connected, document incidents, conduct operational audits, and complete assigned Asset Protection tasks. You may assist with apprehensions under the direction of Asset Protection leaders, Captains, or Detectives, and provide testimony in legal proceedings as needed. The position requires flexible availability for days, evenings, weekends, and holidays. Full-time colleagues are typically scheduled to work 30 or more hours per week, with actual hours dependent on business needs and availability.

The role involves prolonged standing and walking, sometimes working for extended periods in enclosed surveillance areas, and frequently lifting or moving up to 30 pounds. It may also involve reaching above eye level, stooping, kneeling, crouching, and apprehending shoplifters.

Macy’s describes its workplace as dynamic and inclusive and offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, paid holidays, learning and leadership development, colleague resource groups, and volunteer opportunities.

Requirements

• Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
• Ability to communicate effectively with customers, colleagues, and supervisors.
• Ability to read and understand employment policies, safety rules, and procedures in English.
• Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
• Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
• For jobs in New York, a current New York State Security Guard License is required.
• Comfort using technology and two-way communication devices.
• Ability to perform prolonged periods of standing and walking around the store or department.
• Ability to apprehend shoplifters and sustain long periods in enclosed surveillance areas.
• Ability to frequently lift or move up to 30 pounds.
• Ability to access and review written and electronic information and move within the work environment as needed.
• Close vision, color vision, and ability to adjust focus.

Nice To Haves

• Experience in retail, customer service, security, safety, or asset protection.
• Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
• Prior experience supporting audits, incident documentation, or shortage reduction efforts.

Responsibilities

• Maintain a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
• Greet customers and help create a safe, welcoming first impression.
• Help deter theft, identify suspicious activity, and support shortage reduction efforts.
• Partner with store teams and Asset Protection leaders to support safety and service.
• Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
• Respond calmly and professionally to incidents, medical situations, and other store needs.
• Document theft, accidents, audits, and other incidents accurately and promptly.
• Conduct operational audits and complete assigned Asset Protection tasks.
• Follow company policies and legal standards related to apprehensions, searches, evidence handling, and confidential information.
• Help facilitate basic first aid for customers and colleagues during medical situations.
• Provide testimony in criminal or civil legal proceedings, as needed.
• Use technology and two-way communication devices to stay connected and support timely response.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed