Asset Protection Officer, Annapolis - Full Time
About The Position
As an Asset Protection Officer, you provide a visible, welcoming presence that helps create a safe, secure, and service-focused shopping environment. Stationed at store entrances, high-traffic areas, and high-shortage locations, you help deter theft, identify potential risks, support customer and colleague safety, and partner with store teams to deliver a positive experience. You respond calmly and professionally to incidents and other store needs, assist with apprehensions under the direction of Asset Protection leaders, and support shortage reduction efforts. The role also involves documenting theft, accidents, audits, and other incidents; conducting operational audits and completing assigned Asset Protection tasks; following company policies and legal standards concerning apprehensions, searches, evidence, and confidential information; helping facilitate basic first aid; and providing testimony in legal proceedings when needed. You use technology and two-way communication devices to stay connected and support timely responses. This entry-level role requires customer-focused communication, situational awareness, discretion, and the ability to remain calm and professional during incidents. The position involves prolonged standing and walking, occasional reaching, stooping, kneeling, or crouching, the ability to apprehend shoplifters, extended periods in surveillance areas, and frequent lifting or moving of up to 30 pounds. The role requires flexible availability for days, evenings, weekends, and holidays, as well as dependable attendance and punctuality. Macy’s describes a dynamic, inclusive work environment with competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, eight paid holidays, learning and leadership development, colleague resource groups, and volunteer opportunities. Additional offerings include merchandise discounts, performance-based incentives, an annual merit review, and an Employee Assistance Program with mental health counseling and legal and financial advice.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, colleagues, and supervisors.
- Ability to read and understand employment policies, safety rules, and procedures in English.
- Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
- Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
- Comfort using technology and two-way communication devices.
- For jobs in New York, a current New York State Security Guard License is required.
- Ability to perform prolonged periods of standing and walking around the store or department.
- Ability to occasionally reach above eye level, stoop, kneel, or crouch.
- Ability to apprehend shoplifters and sustain long periods in enclosed surveillance areas.
- Ability to frequently lift or move up to 30 pounds.
- Close vision, color vision, and ability to adjust focus.
Nice To Haves
- Experience in retail, customer service, security, safety, or asset protection.
- Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
- Prior experience supporting audits, incident documentation, or shortage reduction efforts.
Responsibilities
- Maintain a visible and reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
- Greet customers and create a safe, welcoming first impression in key store areas.
- Help deter theft, identify suspicious behavior, and support shortage reduction efforts.
- Partner with store teams and Asset Protection leaders to support safety and service.
- Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
- Respond calmly and professionally to incidents, medical situations, and other store needs.
- Document theft, accidents, audits, and other incidents through accurate and timely reporting.
- Conduct operational audits and complete assigned Asset Protection tasks as directed.
- Follow company policies and legal standards related to apprehensions, searches, evidence handling, and confidential information.
- Help facilitate basic first aid for customers and colleagues during medical situations.
- Provide testimony in criminal or civil legal proceedings as needed.
- Use technology and two-way communication devices to stay connected and support timely response.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
- Competitive pay
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
