Asset Protection Officer, Manassas - Full Time
About The Position
As an Asset Protection Officer, you are a visible and welcoming presence who helps create a safe, secure, and service-focused shopping environment. Stationed at key entrances and high-shortage areas, you help deter theft, identify potential risk, support customer and colleague safety, and partner with store teams to deliver a positive experience for everyone who enters the store. This entry-level role is more than traditional security — it is presence with purpose. Asset Protection Officers greet customers, help deter theft, support team safety, respond calmly during incidents, and help customers and colleagues feel comfortable and cared for while protecting the business. Colleagues review updates and department information, welcome customers, collaborate with teammates, and work to improve daily and contribute to individual and store results. The role includes reporting incidents, conducting operational audits, assisting with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives, following company policies and legal standards, responding to medical situations, and providing testimony in legal proceedings as needed.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to communicate effectively with customers, colleagues, and supervisors.
- Ability to read and understand employment policies, safety rules, and procedures in English.
- Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
- Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
- For jobs in New York, a current New York State Security Guard License is required.
- Comfort using technology and two-way communication devices.
- Ability to perform essential communication and collaboration duties, use office and computer systems, access and review written and electronic information, and move within the work environment.
- Ability to stand and walk for prolonged periods; occasionally reach above eye level, stoop, kneel, or crouch.
- Must be able to apprehend shoplifters and sustain long periods in enclosed surveillance areas.
- Frequently lift or move up to 30 pounds.
- Requires close vision, color vision, and ability to adjust focus.
Nice To Haves
- Experience in retail, customer service, security, safety, or asset protection.
- Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
- Prior experience supporting audits, incident documentation, or shortage reduction efforts.
Responsibilities
- Maintain a visible, reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
- Greet customers and create a welcoming first impression while maintaining a customer-first approach.
- Help deter theft, identify suspicious behavior, and support shortage reduction efforts.
- Partner with store teams and Asset Protection leaders to support safety, service, and shortage reduction.
- Respond calmly and professionally to incidents, medical situations, and other store needs.
- Use technology and two-way communication devices to stay connected and support timely response.
- Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
- Document theft, accidents, audits, and other incidents through accurate and timely reporting.
- Conduct operational audits and complete assigned Asset Protection tasks as directed.
- Follow company policies and legal standards related to apprehensions, searches, evidence handling, and confidential information.
- Help facilitate basic first aid for customers and colleagues during medical situations.
- Provide testimony in criminal or civil legal proceedings as needed.
- Review updates and department information and collaborate with colleagues to support customer and store results.
Benefits
- Competitive pay and benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal/financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
