Asset Protection Officer, Annapolis - Full Time

Macy's•Annapolis, MD

About The Position

The Asset Protection Officer is a visible, welcoming presence who helps create a safe, secure, and service-focused shopping environment. Working at store entrances, high-traffic areas, and high-shortage locations, the officer helps deter theft, identify potential risks, support customer and colleague safety, and partner with store teams to deliver a positive experience. The role includes greeting customers, assisting with apprehensions under the direction of Asset Protection leaders, responding professionally to incidents and medical situations, documenting events, and supporting shortage-reduction and safety efforts. Officers use technology and two-way communication devices to stay connected and respond in a timely manner. The position requires flexible availability for days, evenings, weekends, and holidays; full-time colleagues are typically scheduled 30 or more hours per week, and all schedules include weekend shifts. Hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, colleagues, and supervisors.
Ability to read and understand employment policies, safety rules, and procedures in English.
Strong situational awareness and ability to remain calm, professional, and service-focused during incidents.
Ability to handle proprietary, sensitive, and confidential information with discretion and integrity.
Comfort using technology and two-way communication devices.
For jobs in New York, a current New York State Security Guard License is required.
Ability to perform prolonged periods of standing and walking around the store or department.
Ability to apprehend shoplifters.
Ability to sustain long periods in enclosed surveillance areas.
Ability to frequently lift or move up to 30 pounds.
Close vision, color vision, and ability to adjust focus.
Ability to access and review written and electronic information, move within the work environment, and interact with workplace materials as needed.

Nice To Haves

Experience in retail, customer service, security, safety, or asset protection.
Strong interpersonal skills and ability to work effectively with colleagues across levels and departments.
Prior experience supporting audits, incident documentation, or shortage-reduction efforts.

Responsibilities

Maintain a visible, reassuring presence at store entrances, high-traffic areas, and high-shortage locations.
Greet customers and help create a safe, welcoming first impression.
Help deter theft, identify suspicious activity, and support shortage-reduction efforts.
Partner with store teams and Asset Protection leaders to support safety and service.
Assist with apprehensions under the direction of Asset Protection Leaders, Captains, or Detectives.
Respond calmly and professionally to incidents, medical situations, and other store needs.
Document theft, accidents, audits, and other incidents accurately and promptly.
Conduct operational audits and complete assigned Asset Protection tasks.
Follow company policies and legal standards related to apprehensions, searches, evidence handling, and confidential information.
Help facilitate basic first aid for customers and colleagues.
Provide testimony in criminal or civil legal proceedings as needed.
Use technology and two-way communication devices to stay connected and support timely responses.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups.
Volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.