Retail Sales Associate, Montclair Plaza - Full Time

Macy's•Montclair, CA

2d•Onsite

About The Position

As a Retail Selling Colleague, you combine results-focused selling with genuine hospitality to create standout shopping experiences. You learn about customers’ needs, provide personalized recommendations, and connect them with suitable products and services. Through customer engagement, product knowledge, and smart selling behaviors, you work toward sales goals, build trust, and inspire customer loyalty. The role also involves maintaining a clean, organized, inviting, and shoppable sales floor and fitting rooms, and is not limited to cashier duties. Colleagues prepare for the day by reviewing sales goals, learning about new arrivals, top-selling items, trends, and promotions, and getting the sales floor ready for customers. During the day, they welcome and assist shoppers, maintain merchandise presentation, recover the sales floor and fitting rooms, update signs and pricing, support merchandise moves, promote the Loyalty program, and close interactions with a sincere thank-you. Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as dependable attendance and punctuality. Physical requirements include talking, lifting, frequent movement, standing, reaching, and use of computers and other technology. The role offers competitive pay and benefits, including health and wellness coverage, a 401(k) match, paid time off, and paid holidays.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and eagerness to start a new venture; ability to adapt to changing priorities.
Ability to work independently and contribute to a team.
Comfort using electronic devices.
Ability to talk, lift, move frequently, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Ability to frequently use computers and other technology, including handheld equipment and cash registers.

Responsibilities

Provide friendly, personalized customer service and recommendations based on customers’ needs.
Engage customers and use product knowledge and smart selling behaviors to achieve sales goals and build customer loyalty.
Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
Help keep the sales floor clean, organized, prepared, and inviting.
Recover the sales floor and fitting rooms, update signs and pricing, and support merchandise moves.
Share the benefits of the Loyalty program and ensure customers have what they need before leaving.
Collaborate with colleagues and support one another to serve customers and achieve individual and store results.
Use computers, handheld equipment, and cash registers to perform job functions and process transactions.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice