Retail Sales Associate, South Shore Plaza - Full Time
About The Position
As a Retail Selling Colleague, you combine results-driven selling with genuine hospitality to create standout shopping experiences. You learn what each customer needs, offer personalized recommendations, and connect customers with relevant products and services. Through product knowledge, customer engagement, and effective selling behaviors, you work toward sales goals, build trust, and encourage customer loyalty. You also help maintain a clean, organized, and inviting shopping environment. The role includes preparing the sales floor, learning about new arrivals, popular products, trends, and promotions, and engaging customers with friendly, personal conversations. You share loyalty program benefits, help customers complete their purchases, and collaborate with colleagues to deliver a positive customer experience and achieve store results.
Requirements
- Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
- Ability to understand and communicate effectively with customers, coworkers, and supervisors.
- Ability to read and understand employment policies and safety rules and procedures in English.
- Ability to use electronic devices, point-of-sale technology, and applications to assist with selling and fulfilling customer orders.
- Ability to communicate with customers virtually, by phone, and in person.
- Ability to build customer relationships, achieve sales goals, and participate in pre-selling and sales-boosting events.
- Ability to work effectively with colleagues at all levels and across departments.
- Ability to adapt to changing priorities, work independently, and contribute to team efforts.
Responsibilities
- Greet and connect with customers in a friendly, genuine way, showing appreciation for their business and care for their experience.
- Ask questions to identify customer needs and recommend relevant products, new arrivals, and other items.
- Offer customers options and solutions to complete their purchases.
- Wrap up customers’ shopping journeys by celebrating their purchases and sharing in their excitement.
- Learn store products, services, loyalty programs, and sales systems, and use this knowledge to assist customers and suggest additional items.
- Maintain department recovery standards, including the selling floor and fitting rooms.
- Ensure merchandise is presented effectively, pricing is accurate, and markdowns are processed promptly and accurately.
- Help keep the sales floor clean, organized, and prepared for customers.
- Review sales goals and stay informed about new arrivals, top-selling items, trends, and promotions.
- Support colleagues through honesty, care, and collaboration, and contribute to individual and store results.
- Foster acceptance and respect in relationships with colleagues, customers, and communities.
Benefits
- Competitive pay
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
No Education Listed
