Holiday Seasonal Sales Associate - South Shore Plaza

PACSUN•Braintree, MA

About The Position

The Sales Associate generates sales by demonstrating enthusiasm for products, brands, fashion, and trends. The role also carries out initiatives and tasks assigned by the leadership team and contributes positively to the store team while consistently providing an exceptional customer experience. The associate delivers engaging, positive, and authentic service; focuses on full-price selling while remaining aware of product value and promotions; handles customer situations according to company policies; completes assigned tasks efficiently; follows visual directives; and helps maintain an organized, clean, and safe store. The role follows company and loss-prevention policies, shares customer feedback with leadership, participates in sales and store events, stays informed about financial goals, supports sales and operational targets, and executes digital sales strategies such as ship-from-store and BOPIS. Associates represent the PacSun brand, contribute to a positive work environment, follow appearance guidelines, and continually develop product and fashion knowledge. This is a part-time position requiring availability for 20–40 hours per week and schedule flexibility, including weekends, nights, and peak holiday periods. Physical duties include lifting and moving merchandise, sitting or standing for extended periods, climbing ladders, walking and maneuvering around store areas, and reaching, twisting, or squatting. The work environment is open, with fluctuating temperatures and standard lighting.

Requirements

Passion for product, brands, fashion, and trends.
Effective written, verbal, and presentation skills.
Strong communication skills.
Excellent time-management skills.
Proficiency in math and strong computer skills.
Ability to work 20–40 hours per week with schedule flexibility, including weekends, nights, and peak holiday periods.
Ability to meet the stated physical demands, including frequent lifting or moving of up to 20 pounds and occasional lifting or moving of up to 35 pounds.

Nice To Haves

High school diploma or equivalent preferred.

Responsibilities

Provide an engaging, positive, and authentic customer experience.
Focus on full-price selling while maintaining awareness of product value and promotions.
Handle customer situations in accordance with policies and procedures, attempting to resolve issues and escalating when appropriate.
Complete assigned tasks in a timely and efficient manner.
Execute visual directives and maintain company visual standards.
Maintain organization, cleanliness, and a safe shopping and working environment.
Follow company policies, the Code of Business Conduct, the Employee Policy Guide, the Safety Program, and Loss Prevention policies; report violations to leadership or through the Silent Witness Hotline.
Share customer feedback with the leadership team to improve the customer experience.
Participate in company and store contests and events and stay current on financial goals and priorities.
Support leadership in achieving sales and operational goals.
Support and execute digital sales strategies, including ship-from-store and BOPIS.
Represent the PacSun brand and contribute to a positive working environment through core-value behaviors.
Follow Employee Appearance Guidelines and develop knowledge of products, brands, fashion, and trends.
Work to improve individual performance while contributing productively as a team member.