Seasonal Retail Fulfillment Support Associate, South Shore Plaza

Macy's•Braintree Town, MA

4h•$17 - $20•Onsite

About The Position

As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omni-channel customers. The role combines customer engagement on the sales floor with back-of-house fulfillment work, including selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup. You greet customers, resolve issues professionally, and contribute to sales, customer loyalty, and store operations through attention to detail, teamwork, and operational excellence. Daily work may include receiving merchandise, tagging items, organizing the stockroom, learning about products and promotions, and preparing the store for business. Colleagues assist customers on the floor and during curbside pickups, fulfill orders accurately and on time, recover sales floors and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves. They also share loyalty program benefits, help customers complete purchases, organize the stockroom, and prepare the team for the next day. The role emphasizes collaboration, hospitality, continuous improvement, and achieving sales and store goals. The position requires flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality. Schedules include weekend shifts and depend on business needs and colleague availability. The role involves frequent movement and standing, lifting, reaching, and use of computers and other technology, including handheld equipment and cash registers.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and ability to adapt to changing priorities, work independently, and contribute to team dynamics.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Select merchandise and pack and ship online orders accurately and carefully.
Assist customers with in-store and curbside pickup.
Greet customers, listen to their needs, and resolve issues professionally.
Receive merchandise, tag items, and organize the stockroom.
Review goals and learn about products and promotions to prepare for store operations.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Share loyalty program benefits and help acquire new customers by opening credit accounts.
Complete orders, organize the stockroom, and prepare the team for the next day.
Work collaboratively with colleagues to support customers and store operations.
Work toward sales goals and contribute to individual and store results.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice