Seasonal Retail Fulfillment Support Associate, Wheaton Plaza

Macy's•Wheaton, MD

6h•$18 - $22•Onsite

About The Position

As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omni-channel customers. The role combines sales-floor engagement with back-of-house fulfillment, including selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup. You greet customers, resolve issues professionally, and contribute to sales, customer loyalty, and store operations through careful, collaborative service. Daily work may include reviewing goals and learning about products and promotions; receiving, tagging, and organizing merchandise; fulfilling orders; maintaining the sales floor and fitting rooms; updating signs and pricing; restocking and moving merchandise; sharing loyalty program benefits; and preparing the stockroom and team for the next day. Colleagues are expected to support one another, pursue sales goals, and continually improve customer service and store results. The position requires flexible availability for days, evenings, weekends, and holidays, with dependable attendance and punctuality. Full-time colleagues are typically scheduled 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoy meeting people, learning about them, and sharing information.
Resourcefulness and adaptability to changing priorities; ability to work independently and as part of a team.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Select merchandise and pack and ship online orders accurately and carefully.
Assist customers with in-store and curbside pickup.
Greet customers, listen to their needs, and resolve issues professionally.
Support sales goals, acquire new customers by opening credit accounts, and share loyalty program benefits.
Receive and tag merchandise and organize the stockroom.
Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
Complete orders, organize the stockroom, and prepare the team for the next day.
Collaborate with colleagues and contribute to store results and a positive customer experience.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off and eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.