Retail Sales Associate, South Shore Plaza - Full Time

Macy's•Braintree, MA

2d•$17 - $21•Onsite

About The Position

Macy’s Retail Selling Colleagues combine results-focused selling with genuine hospitality to create memorable shopping experiences. They understand customer needs, offer personalized product and service recommendations, build trust and loyalty, and work toward sales goals through customer engagement and effective selling. The role also involves keeping the shopping space clean, organized, and inviting. Colleagues prepare for each day by reviewing goals, learning about new arrivals, top-selling products, trends, and promotions, and ensuring the sales floor is ready for customers. They welcome customers, build friendly personal connections, share loyalty program benefits, complete the shopping experience with care, and collaborate with teammates to serve customers and the community. The position requires flexible availability and dependable attendance. Full-time colleagues are typically scheduled for 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

No education or experience is required.
Flexible availability, including days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort using electronic devices.
Ability to understand products and provide customers with guidance based on their needs, product features, and available choices.
Ability to communicate with customers virtually, by phone, and in person.
Ability to build customer relationships, achieve sales goals, and participate in pre-selling and sales-boosting events.
Ability to use point-of-sale technology and applications to sell products and fulfill customer orders.
Willingness to independently maintain product and trend knowledge and complete training through Macy’s educational resources.
Excellent interpersonal skills and the ability to work effectively with colleagues at all levels and across departments.
Ability to collaborate with the team to drive sales and deliver a strong customer experience.
Ability to stand or walk around the store or department for prolonged periods of at least two consecutive hours.
Frequent use of computers and handheld electronic equipment.
Ability to lift and move items weighing up to 30 pounds and to move, reach, stoop, kneel, crouch, and climb ladders.

Responsibilities

Greet and connect with customers in a friendly, genuine way and show appreciation for their business.
Ask questions to identify customer needs and recommend relevant products, new arrivals, and options that inspire purchases.
Offer options and solutions to help complete sales.
Close out customers’ shopping journeys, celebrate their purchases, and share in their excitement.
Learn store products, services, loyalty programs, and sales systems to help customers find what they need and suggest additional items.
Maintain department recovery standards, including the sales floor and fitting rooms.
Present merchandise effectively, ensure pricing is accurate, and process markdowns promptly and accurately.
Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
Review sales goals, stay informed about products, trends, and promotions, and work toward individual and store sales results.
Support teammates through honest, caring collaboration.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice