Retail Fragrances Sales Support Associate - Prada/YSL, South Coast Plaza - Full Time
About The Position
The Fragrance RSS Colleague provides professional customer service by selling and demonstrating fragrances and related items and contributes to the success of the department. The role also includes fulfillment and other duties as necessary. Full-time colleagues are typically scheduled for 30 or more hours per week, with actual hours dependent on business needs and colleague availability. The associate supports both digital and in-store customers, demonstrates fragrance products, helps maintain inventory accuracy, attends product training, organizes and replenishes stock, and assists with sales events and processing merchandise. The position requires adherence to safety, asset protection, inventory control, shortage, and hygiene procedures, as well as dependable attendance and punctuality.
Requirements
- High school diploma or equivalent.
- 1–2 years of related experience.
- Strong interpersonal skills and demonstrated ability to communicate and share information with diverse groups of customers and peers.
- Resourcefulness and ability to adapt quickly to changing priorities.
- Ability to work independently and as part of a team.
- Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.
- Ability to lift at least 50 pounds, stand for at least two consecutive hours, and perform frequent moving, reaching, stooping, kneeling, crouching, and ladder climbing.
- Ability to use computers and other technology, including handheld equipment and cash registers, and process register transactions.
Responsibilities
- Provide exceptional service to store, digital, and in-person customers, partnering with others when needed.
- Explain and demonstrate fragrances through actual application or card application.
- Partner with the Fragrance Counter Manager or CSX Manager regarding inventory and other inaccuracies.
- Attend product training classes and seminars.
- Ensure proper presentation, organization, storage, and replenishment of stock.
- Participate in pre-selling and sales-driving events to maximize sales.
- Process new receipts, damages, testers, and returns to vendors (RTVs) in a timely manner.
- Keep the work area free from hazards and work safely.
- Follow asset protection, inventory control, and compliance procedures.
- Comply with hygiene standards and shortage programs and procedures.
- Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
- Maintain dependable attendance and punctuality.
Benefits
- Comprehensive health and wellness coverage
- 401(k) match
- Paid time off
- Eight paid holidays
- Continuous learning and leadership development
- Colleague Resource Groups
- Volunteer opportunities
- Merchandise discounts
- Performance-based incentives
- Annual merit review
- Employee Assistance Program with mental health counseling and legal and financial advice
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
