Retail Merchandising Support Associate, South Coast Plaza - Part Time

Macy's•Costa Mesa, CA

1d•Onsite

About The Position

The Retail Merchandising Support Associate, also known as a Merchandising Colleague or Front of House Colleague, supports an inspiring and seamless in-store experience. The role executes merchandise movement and placement strategies, maintains attractive and organized sales-floor displays, and ensures pricing and promotional signage is accurate and current. The associate also welcomes customers, offers assistance, supports sales, and collaborates with colleagues across departments to create a positive, hospitable environment. Daily work includes supporting visual merchandising by updating mannequins and resetting floor layouts, recovering the sales floor and fitting rooms, replenishing merchandise, updating signage and pricing, and completing merchandise moves. Associates help customers with product guidance, share loyalty program benefits, and contribute to sales goals. At the end of the day, they help reorganize and restock the department and prepare it for the next business day.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to create customer connections, help achieve store sales goals, and participate in sales-boosting events.
Ability to create a welcoming, friendly environment and foster meaningful conversations with customers and colleagues.
Ability to learn about store products and provide guidance based on customers’ preferences and product features.
Ability to use point-of-sale technology and digital tools, including processing register transactions.
Ability to work seamlessly with colleagues at all levels and across departments.
Ability to meet daily sales goal challenges.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours; lift up to 50 pounds; stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers.

Responsibilities

Execute merchandise movement and placement strategies and support visual merchandising, including updating mannequins and resetting floor layouts.
Maintain clean, organized, attractive, and shoppable sales-floor displays and fitting rooms.
Ensure pricing and promotional signage is accurate and up to date.
Replenish merchandise and support merchandise moves.
Greet customers warmly, listen to their needs, and provide assistance and product guidance.
Share loyalty program benefits and support acquiring new customers by opening credit accounts.
Use point-of-sale technology and digital tools to process transactions and improve the shopping experience.
Collaborate with colleagues across departments to support sales goals and elevate customer experience.
Reorganize and restock the department and prepare the space for the next business day.
Maintain regular, dependable attendance and punctuality.

Benefits

Competitive pay and benefits
Health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice