Retail Fragrances Sales Associate - Tom Ford, Roseville Galleria - Full Time

Macy's•Roseville, CA

5d•Onsite

About The Position

As a Fragrance Sales Associate at Macy’s, you create a warm, welcoming environment through genuine hospitality and exceptional customer service. You provide personalized fragrance recommendations based on customers’ style, mood, and preferences, and demonstrate and sell fragrances and related beauty products. You educate customers about fragrance notes, layering techniques, and usage while building meaningful relationships and anticipating customer needs. You help prepare and maintain the sales floor, review sales goals and product information, and stay current on trends and promotions. You merchandise new receipts, handle damages, testers, and vendor returns, update signs and pricing, and support merchandise moves. You promote loyalty benefits, credit accounts, new launches, and events, and use point-of-sale and mobile selling technology to support transactions and the shopping experience. Full-time colleagues typically work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

At least 1 year of customer service or selling experience.
Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Ability to engage customers, assess preferences, demonstrate fragrances, and offer tailored recommendations.
Comfort communicating and collaborating with customers and colleagues.
Ability to use point-of-sale technology, digital tools, and handheld equipment.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

Welcome customers and provide attentive, personalized service and fragrance recommendations.
Demonstrate and sell fragrances and related beauty products, and educate customers about notes, layering, and usage.
Build customer relationships and loyalty by using clienteling tools, promoting launches and events, and sharing loyalty benefits.
Acquire new customers by opening credit accounts and explaining available loyalty benefits.
Meet and exceed daily sales goals through exceptional service.
Review sales goals, new arrivals, top sellers, trends, and promotions to prepare for customer interactions.
Maintain a clean, organized, and shoppable sales floor.
Merchandise new receipts; process damages, testers, and selected merchandise for vendor returns; update signs and pricing; and support merchandise moves.
Use point-of-sale technology, handheld equipment, and digital selling tools to process transactions and enhance the shopping experience.
Collaborate with colleagues and the Beauty team, and participate in ongoing training and vendor education.
Maintain hygiene, compliance, and inventory standards.
End customer interactions with a sincere thank-you and ensure customers have what they need.

Benefits

Competitive pay and benefits
Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal and financial advice