Retail Fragrances Sales Support Associate - Prada/YSL, Roseville Galleria - Full Time

Macy's • Roseville, CA

5h • $18 - $28 • Onsite

About The Position

The Fragrance RSS Colleague provides professional customer service by selling and demonstrating fragrances and related items and contributing to the success of the department. The role also includes fulfillment and other duties as necessary. The colleague serves both digital and in-store customers, supports fragrance inventory and presentation, and participates in sales-driving activities while following safety, hygiene, asset protection, and inventory procedures.

Requirements

• High school diploma or equivalent.
• 1–2 years of related experience.
• Strong interpersonal skills and the proven ability to communicate and share information with diverse groups of customers and peers.
• Resourcefulness and the ability to adapt quickly to changing priorities.
• Ability to work independently and as part of a team.
• Ability to work a flexible retail schedule, including days, evenings, weekends, and/or holidays.

Responsibilities

• Provide exceptional customer service to digital and physical customers, making appropriate partnerships when necessary.
• Explain and demonstrate fragrance use through actual application or card application.
• Partner with the Fragrance Counter Manager or CSX Manager regarding inventory and other inaccuracies.
• Attend product training classes and seminars.
• Ensure proper presentation, organization, storage, and replenishment of stock.
• Participate in pre-selling and sales-driving events to maximize sales.
• Process new receipts, damages, testers, and returns to vendors (RTVs) in a timely manner.
• Keep the work area free from hazards and work safely.
• Follow Asset Protection, inventory control, and compliance procedures.
• Comply with hygiene standards and follow shortage programs and procedures.
• Foster acceptance and respect and build authentic connections with colleagues, customers, and communities.
• Maintain dependable attendance and punctuality.
• Perform fulfillment and other duties as necessary.

Benefits

• Competitive pay
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED