About The Position

As a Fulfillment Colleague, you will help create a seamless, personalized shopping experience for omni-channel customers. The role combines sales-floor engagement with back-of-house fulfillment work, including selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup. You will greet customers, address issues professionally, and support positive customer interactions while contributing to sales, customer loyalty, and store operations. The position also involves preparing the store for daily operations, receiving and tagging merchandise, organizing the stockroom, maintaining the sales floor and fitting rooms, updating signs and pricing, restocking merchandise, and supporting merchandise moves. Colleagues work collaboratively, pursue sales goals, share loyalty-program benefits, and help prepare the team for the next day. This is a part-time position. Part-time colleagues are typically scheduled 12–24 hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. Flexible availability, including days, evenings, weekends, and holidays, is required.

Requirements

  • Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
  • Ability to understand and communicate effectively with customers, coworkers, and supervisors.
  • Ability to read and understand employment policies and safety rules and procedures in English.
  • Comfort communicating and collaborating with customers and colleagues.
  • Ability to meet daily sales-goal challenges.
  • Enjoyment of meeting people, learning about them, and sharing information.
  • Resourcefulness, adaptability to changing priorities, ability to work independently, and ability to contribute to a team.
  • Ability to talk, lift, move constantly, stand, and reach with arms and hands.
  • Ability to stand for at least two consecutive hours and lift at least 30 pounds.
  • Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
  • Close vision, color vision, depth perception, and focus adjustment.
  • Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

  • Select merchandise and pack and ship online orders accurately and carefully.
  • Assist customers with in-store and curbside pickup.
  • Greet customers, listen to their needs, resolve issues professionally, and provide helpful service.
  • Support sales goals, acquire new customers by opening credit accounts, and share loyalty-program benefits.
  • Prepare the store for daily operations by reviewing goals and learning about products and promotions.
  • Receive and tag merchandise and organize the stockroom.
  • Recover the sales floor and fitting rooms, update signs and pricing, restock merchandise, and support merchandise moves.
  • Complete orders and organize the stockroom at the end of the day to prepare the team for the next day.
  • Collaborate with colleagues and contribute to store results and customer service.

Benefits

  • Comprehensive health and wellness coverage
  • 401(k) match
  • Paid time off
  • Eight paid holidays
  • Continuous learning and leadership development
  • Colleague Resource Groups
  • Volunteer opportunities
  • Merchandise discounts
  • Performance-based incentives
  • Annual merit review
  • Employee Assistance Program with mental health counseling and legal/financial advice
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