Retail Fulfillment Associate, Glendale Galleria - Part Time

Macy's•Glendale, CA

2d•Onsite

About The Position

As a Fulfillment Colleague, you help create a seamless, personalized shopping experience for omni-channel customers. The role combines sales-floor engagement with back-of-house fulfillment: selecting merchandise, packing and shipping online orders, and assisting with in-store and curbside pickup. You greet customers, resolve issues professionally, and contribute to accurate order fulfillment, customer loyalty, sales, and store operations. Colleagues prepare for the day by reviewing goals, learning about products and promotions, and getting the store ready. Work may include receiving and tagging merchandise, organizing the stockroom, maintaining sales-floor and fitting-room presentation, updating signs and pricing, restocking, and supporting merchandise moves. You also support customers through helpful interactions, share loyalty benefits, and help organize the stockroom and complete orders at the end of the day. This position requires flexible availability and dependable attendance. Part-time colleagues are typically scheduled 12–24 hours per week; schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability, including days, evenings, weekends, and holidays.
Regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, co-workers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goal challenges.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, ability to work independently, and teamwork skills.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 30 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Select merchandise and pack and ship online orders accurately and carefully.
Assist customers with in-store and curbside pickup.
Greet customers, listen to their needs, resolve issues professionally, and provide helpful service.
Work toward daily sales goals, acquire new customers by opening credit accounts, and share loyalty program benefits.
Receive and tag merchandise, organize the stockroom, and prepare the store for daily operations.
Recover sales-floor and fitting-room areas, update signs and pricing, restock merchandise, and support merchandise moves.
Complete orders and organize the stockroom to support the next day's operations.
Collaborate with colleagues to support store results and customer service.

Benefits

Comprehensive health and wellness coverage
401(k) match
Paid time off
Eight paid holidays
Continuous learning and leadership development
Colleague Resource Groups
Volunteer opportunities
Merchandise discounts
Performance-based incentives
Annual merit review
Employee Assistance Program with mental health counseling and legal/financial advice