Retail Sales Associate - Womens Shoes, Glendale Galleria - Full Time

Macy's • Glendale, CA

1d • Onsite

About The Position

As a Retail Selling Colleague in the Women's Shoes department at Macy’s Glendale Galleria, you combine results-oriented selling with genuine hospitality to create memorable customer experiences. You learn what customers need, offer personalized recommendations, share product knowledge, and connect customers with suitable products and services. You work toward sales goals by engaging customers and using effective selling behaviors, while building trust and encouraging loyalty. The role also includes maintaining a clean, organized, and inviting shopping space.

Colleagues prepare for the day by reviewing sales goals, learning about new arrivals and top-selling items, and staying informed about trends and promotions. During the day, they welcome customers and build friendly, personal conversations, maintain sales-floor and fitting-room presentation, update signs and pricing, and assist with merchandise moves. They share loyalty program benefits, ensure customers have what they need, and end interactions with a sincere thank-you. Colleagues support one another and work collaboratively to serve customers and achieve individual and store results.

Full-time colleagues are typically scheduled to work 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability. The position requires flexible availability, including days, evenings, weekends, and holidays, as well as regular, dependable attendance and punctuality.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays.
• Regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules and procedures in English.
• Comfort communicating and collaborating with customers and colleagues.
• Ability to work independently and as part of a team, adapt to changing priorities, and be resourceful.
• Ability to use electronic devices, handheld equipment, computers, and cash registers and process register transactions.
• Ability to talk, lift, move constantly, stand, and reach with arms and hands.
• Ability to stand for at least two consecutive hours and lift at least 25 pounds.
• Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.

Responsibilities

• Provide welcoming, personalized customer service and product recommendations.
• Engage customers and use effective selling behaviors to meet sales goals and build customer loyalty.
• Acquire new customers by opening credit accounts and sharing loyalty program benefits.
• Learn about new arrivals, top-selling items, trends, and promotions to confidently engage, educate, and sell.
• Keep the sales floor and fitting rooms clean, organized, recovered, and inviting.
• Update signs and pricing and support merchandise moves as needed.
• Complete customer transactions using a cash register and other technology.
• Collaborate with colleagues and support a positive customer and team experience.

Benefits

• Competitive pay and benefits
• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eight paid holidays
• Continuous learning and leadership development
• Colleague Resource Groups
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal and financial advice

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed