Retail Sales Associate - Womens Shoes, Dadeland - Full Time

Macy's•Miami, FL

1d•Onsite

About The Position

As a Retail Selling Colleague in the Women's Shoes department, you combine results-driven selling with genuine hospitality to create memorable customer experiences. You learn what customers need, provide personalized recommendations, and connect them with suitable products and services. You engage customers on the sales floor and in fitting rooms, use product knowledge and effective selling behaviors to meet sales goals, and build customer trust and loyalty. You also help maintain a clean, organized, and inviting shopping environment. At the start of the day, colleagues prepare the sales floor, review goals, and learn about new arrivals, popular products, trends, and promotions. During the day, they welcome customers, build relationships, recover the sales floor and fitting rooms, update signs and pricing, and assist with merchandise moves. They share loyalty program benefits, help customers complete purchases, and collaborate with teammates to deliver individual and store results. This full-time position typically involves 30 or more hours per week. Schedules include weekend shifts, and hours depend on business needs and colleague availability.

Requirements

Flexible availability for days, evenings, weekends, and holidays, with regular, dependable attendance and punctuality.
Ability to understand and communicate effectively with customers, coworkers, and supervisors.
Ability to read and understand employment policies and safety rules and procedures in English.
Comfort communicating and collaborating with customers and colleagues.
Ability to meet daily sales goals and willingness to open credit accounts and share loyalty benefits.
Enjoyment of meeting people, learning about them, and sharing information.
Resourcefulness, adaptability to changing priorities, and ability to work independently as well as with a team.
Comfort using electronic devices.
Ability to talk, lift, move constantly, stand, and reach with arms and hands.
Ability to stand for at least two consecutive hours and lift at least 25 pounds.
Ability to stoop, kneel, crouch, climb ladders, and reach, including above eye level.
Close vision, color vision, depth perception, and focus adjustment.
Frequent use of computers and other technology, including handheld equipment and cash registers, and ability to process register transactions.

Responsibilities

Engage customers with a warm welcome and personalized conversations to understand their needs.
Recommend products and services using product knowledge and awareness of trends and promotions.
Work toward daily sales goals through customer engagement and effective selling behaviors.
Acquire new customers by opening credit accounts and sharing loyalty program benefits.
Maintain a clean, organized, and shoppable sales floor and fitting rooms.
Recover the floor and fitting rooms, update signs and pricing, and support merchandise moves.
Help customers complete purchases and provide a sincere, helpful closing experience.
Collaborate with colleagues to support customers and achieve individual and store results.
Review sales goals and stay informed about new arrivals, top-selling items, and promotions.

Benefits

Competitive pay and benefits.
Comprehensive health and wellness coverage.
401(k) match.
Paid time off.
Eight paid holidays.
Continuous learning and leadership development.
Colleague Resource Groups and volunteer opportunities.
Merchandise discounts.
Performance-based incentives.
Annual merit review.
Employee Assistance Program with mental health counseling and legal and financial advice.