Pharmacy Operations Manager
About The Position
The Pharmacy Operations Manager is accountable for day-to-day non-clinical pharmacy operations and administrative activities, ensuring efficient workflow and a positive patient experience. The role also serves as a full-time certified pharmacy technician, operating pharmacy systems to obtain patient and drug information and process prescriptions. Under pharmacist supervision, the manager oversees pharmacy technicians and cashiers within company policies, laws, regulations, and business ethics, and is responsible for technician selection, scheduling, development, training, coaching, and performance management, including decisions regarding discipline and termination. The position supports patient care and pharmacy operations, including registration, prescription data entry, medication preparation, patient and physician calls, and health service offerings where permitted by law. It manages workflow, schedules, supplies, inventory-related tasks, records, equipment, compliance, insurance claims, community outreach, and operational quality. It also supports staff hiring, onboarding, training, licensing compliance, and communication across the pharmacy and store teams.
Requirements
- High school diploma, GED, or equivalent.
- PTCB certification, except in Puerto Rico.
- At least one year of work experience as a pharmacy technician in a retail or hospital setting.
- Fluency in reading, writing, and speaking English, except in Puerto Rico.
- Willingness to work a flexible schedule, including evenings and weekends.
- Willingness to obtain active immunization certification within 90 days of hire, except in Community Specialty Pharmacy and Health System Pharmacy locations.
Nice To Haves
- Previous people-management or leadership experience.
- Previous work experience with Walgreens and an “Exceeding Expectation” rating on the last performance evaluation.
Responsibilities
- Engage customers and patients, provide assistance, resolve complaints, respond to requests, answer non-clinical questions, and model customer-service best practices.
- Build customer relationships by anticipating needs and proactively offering pharmacy services; increase focus on healthcare services.
- Assist pharmacists with patient registration, prescription data entry, medication preparation, counting and verification where allowed by law, and patient and physician calls under pharmacist supervision.
- Assist with healthcare services such as vaccines and health screenings under pharmacist supervision and where allowed by law.
- Delegate, direct, and assign non-clinical pharmacy work; ensure timely task completion and efficient workflow.
- Prepare and file company and government reports and records at the direction of the Pharmacy Manager or pharmacist.
- Manage core pharmacy workflow and daily schedules, recommend pharmacy-hour allocations, and maintain a clean, orderly pharmacy with adequate supplies.
- Perform non-clinical administrative and pharmacy inventory tasks under pharmacist direction, including annual inventory preparation.
- Complete non-clinical patient calls.
- Drive technology and process rollouts, engage the team in action planning, and ensure proper operation and maintenance of pharmacy equipment.
- Collaborate with the Pharmacy Manager on recordkeeping and pharmacy security safeguards.
- Adhere to company Good Faith Dispensing policy during applicable prescription-dispensing activities and understand the role in meeting its requirements.
- Apply asset-protection techniques, support diversion monitoring, and report security concerns to the Pharmacy Manager.
- Communicate prescription errors to the accountable pharmacist and follow company error procedures and the Continuous Quality Improvement Program.
- Process insurance claims accurately, resolve customer issues and payment rejections, follow up with insurers and medical providers, and conduct or participate in third-party audits.
- Assist the Store Manager and Pharmacy Manager in analyzing and improving pharmacy financials, operational quality, and customer service.
- Manage the Community Outreach Portal and, at the Pharmacy Manager’s direction, assign pharmacists to off-site immunization clinics and community events; build relationships with retail partners.
- Lead technician performance management, including decisions or recommendations concerning discipline and termination; enforce attendance, timeliness, legal compliance, and constructive discipline procedures.
- Hire, onboard, train, and schedule technicians; monitor training completion and follow company scheduling and training procedures.
- Identify pharmacy-operations knowledge gaps and support team-member training through hands-on instruction or learning modules.
- Assist the Pharmacy Manager in monitoring team and pharmacy licenses, registrations, and certifications for active status and regulatory compliance; use company resources to document licensure status.
- Ensure selection, recruitment, record retention, and training procedures comply with company policy and applicable laws.
- Maintain PTCB certification through the designated program and/or state-required certification or registration.
- Maintain and enhance pharmacy and healthcare knowledge and skills; obtain required certifications, education credits, and training, and follow performance improvement plans.
- Pursue professional development by monitoring performance, seeking constructive feedback, and using the Healthcare Supervisor as a mentor and coach.
- Communicate messages from the support center and other key emails to the pharmacy team as required.
- Participate in key store and pharmacy meetings, including five-minute meetings and weekly check-ins with the Store Manager.
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What This Job Offers
Job Type
Full-time
Career Level
Manager
Education Level
High school or GED
