Manager, E-Commerce Planning and Operations
About The Position
Ben Bridge Jeweler is seeking a Manager of E-Commerce Planning and Operations to support the financial and operational performance of its E-Commerce business. The role is responsible for sales and demand planning, product setup and data integrity, inventory visibility, and order fulfillment operations. It works across Merchandising, Planning, Finance, the Distribution Center, Store Operations, Customer Care, and Information Technology to ensure products are accurately structured for the digital channel and orders are fulfilled efficiently. The position uses business and operational data to identify risks and opportunities, improve forecasting and inventory availability, increase fulfillment and process efficiency, and build the operational foundation for E-Commerce growth and an improved customer experience. The role has no current direct reports. If direct reports are added, supervisory duties will include directing and monitoring their work, providing coaching and guidance, setting expectations and annual goals, and holding required quarterly check-ins. The position follows a hybrid schedule, with predictable onsite attendance required three or more days per week.
Requirements
- Bachelor’s degree in Business, Merchandising, Supply Chain, or a related area, or an equivalent combination of education and experience.
- Five or more years of experience in E-Commerce, merchandise planning, digital operations, fulfillment, or a related field.
- Strong analytical and problem-solving skills, including the ability to translate data into actionable business insights and recommendations.
- Advanced Excel skills, including pivot tables and formulas.
- Strong project management and organizational skills, with the ability to manage multiple priorities and drive work to completion.
- Strong communication skills and the ability to build effective relationships and influence cross-functional partners.
- Ability to work effectively in a fast-paced environment, remain flexible, and adapt to shifting priorities and business needs.
- Ability to meet the hybrid schedule requirement of predictable onsite attendance three or more days per week.
Nice To Haves
- Previous experience leading or managing others.
- Experience with Tableau or similar business intelligence and reporting tools.
- Working knowledge of E-Commerce product setup, product data, inventory, order management, and fulfillment processes.
Responsibilities
- Support annual E-Commerce sales and demand planning, including category-level plans, in-season forecasts, and identification of risks and opportunities.
- Develop and maintain reporting and dashboards to monitor E-Commerce sales, demand, inventory, and category and product performance.
- Partner with Merchandising and Planning to analyze inventory and assortment performance, identify trends and gaps, and recommend opportunities to improve E-Commerce results.
- Translate business performance and operational data into actionable insights and recommendations for E-Commerce leadership and cross-functional partners.
- Own and continuously improve the operational product setup process for the website, including new product setup, activations, deactivations, and out-of-stock products.
- Partner with Merchandising and other cross-functional teams to define and maintain product data and attributes needed to support the E-Commerce experience.
- Identify and implement process improvements across E-Commerce operations, developing clear and efficient ways of working that can scale with the business.
- Partner with Finance and Procurement to manage and track the E-Commerce expense budget.
- Represent the E-Commerce business in fulfillment processes and initiatives, ensuring operational decisions support the digital customer and overall E-Commerce experience.
- Monitor E-Commerce order and fulfillment performance to identify trends, issues, and opportunities to improve efficiency and customer experience.
- Partner with the Distribution Center, Store Operations, Customer Care, Information Technology, Merchandising, and other teams to identify and implement improvements to E-Commerce fulfillment processes.
- Support the evolution of E-Commerce fulfillment capabilities by identifying business needs and opportunities that improve the customer experience and support future growth.
- If direct reports are added, direct and monitor their work, provide coaching and guidance, set expectations and annual goals, and hold required quarterly check-in meetings.
Benefits
- Employee merchandise discounts
- Paid training
- Employee Assistance Program
- Paid time off, including vacation, sick leave, holidays, bereavement leave, and jury duty
- Medical insurance
- Dental insurance
- Vision insurance
- Flexible savings accounts
- Company-paid life insurance
- Short-term disability insurance
- Long-term disability insurance
- Pet insurance
- Supplemental life insurance
- 401(k) plan with company match
- Deeply discounted monthly ORCA card for this location
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What This Job Offers
Job Type
Full-time
Career Level
Manager
