E-Commerce Manager

Infopro Digital•Nashville, TN

About The Position

Infopro Digital Services Limited is hiring a permanent E-Commerce Manager for its B2C Division in Haynes. The role leads the day-to-day management and continuous optimisation of the digital storefront, with the goal of growing online revenue, improving customer engagement, increasing conversion, and delivering an exceptional shopping experience. The manager oversees the online retail operation, including website performance, product merchandising, digital marketing, customer acquisition, and operational effectiveness. The position combines strategic planning with hands-on execution and uses data and customer insights to improve the shopping journey and identify growth opportunities. It works closely with digital sales, IT, marketing, customer service, logistics, operations, and external partners.

Requirements

At least 1–2 years of experience as an E-Commerce Manager or in a related role managing e-commerce platforms.
Expertise with e-commerce platforms such as ShopifyPlus, WooCommerce, Magento, or similar.
Ability to manage multiple projects simultaneously, meet deadlines, and maintain quality.
Experience with data analysis and reporting tools to track sales, conversion rates, and campaign effectiveness.
Good knowledge of SEO, Google Ads, social media marketing, and other digital marketing tools.
Experience leading and managing teams, including vendors, agencies, and internal staff.
Strong verbal and written communication skills for collaboration and presenting ideas.

Nice To Haves

Familiarity with online marketplaces such as Amazon and eBay, including listing, optimising, and selling products.
Ability to plan and execute creative marketing strategies across platforms, including email and social media.
Strong critical-thinking and problem-solving skills in a fast-paced environment.
Customer care experience and experience developing loyalty programmes to improve retention.
Strong attention to detail across e-commerce backend operations and customer experience.

Responsibilities

Manage day-to-day e-commerce website operations, performance, usability, and customer experience.
Maintain a visually engaging, conversion-focused storefront and coordinate with technical teams to resolve issues and implement improvements.
Oversee product merchandising, promotions, and customer journeys across the platform.
Upload and maintain product data, including SKUs, descriptions, specifications, and imagery; ensure information is accurate, consistent, and optimised.
Manage online product assortments, pricing updates, promotional offers, and product-listing data integrity.
Develop and execute digital marketing campaigns, promotions, email campaigns, social media initiatives, and customer engagement programmes.
Support customer acquisition and market-reach strategies, and implement initiatives that encourage repeat purchases and customer loyalty.
Monitor sales performance, customer behaviour, website analytics, and KPIs including conversion rates, revenue, traffic, and campaign effectiveness.
Identify commercial trends and opportunities, and prepare regular reports and recommendations for stakeholders and leadership teams.
Lead and support teams involved in product preparation, merchandising, and fulfilment.
Ensure operational processes support timely order fulfilment and customer satisfaction; coordinate with internal teams and external partners to maintain service quality and efficiency.
Drive continuous improvement across the e-commerce function and support implementation of new tools, technologies, and digital initiatives.
Align e-commerce initiatives with broader business objectives and contribute to the growth of the online business.