E-Commerce Marketplace Manager

SupplyHouse.com

2d•$92,940 - $116,175•Remote

About The Position

SupplyHouse.com is hiring an E-Commerce Marketplace Manager, also referred to as a Marketplace Operations Manager, to join its Product Team. Reporting to the Senior Manager, Category Management, this person is responsible for the day-to-day operational health of the company’s third-party marketplace channel. The role monitors marketplace performance, coordinates supplier onboarding, and maintains catalog and listing quality. It also identifies and qualifies prospective suppliers and builds a pipeline of marketplace partners. This is a full-time, exempt remote position open to people who live in, or are willing to relocate to, Arizona, Delaware, Florida, Georgia, Kentucky, Nevada, New Jersey, New York, North Carolina, Ohio, Rhode Island, South Carolina, Tennessee, Texas, Virginia, or Washington. The role requires travel to the Melville, New York headquarters three times per year for internal meetings and team-building activities; reasonable and necessary travel expenses are reimbursed. Additional onsite work is welcome. The schedule is Monday through Friday, 8:00 a.m. to 5:00 p.m., with time-zone flexibility. The expected starting salary is $92,940–$116,175, within a full position range of $92,940–$139,410 annually. Starting pay is generally in the minimum-to-middle portion of the range, depending on experience, qualifications, and internal equity, and it is rare for a new hire to start above the midpoint. Remote employees are expected to work in a distraction-free environment. Applicants must be currently authorized to work full-time in the U.S.; the company will not sponsor work visas.

Requirements

Bachelor’s degree in Business, Marketing, Merchandising, or a related field, or equivalent professional experience.
3–5 years of experience in marketplace operations, e-commerce merchandising, or a related field.
Strong analytical skills, including the ability to interpret sales and inventory data and translate findings into action.
Proficiency in Microsoft Excel and comfort working across multiple data systems and reporting tools.
Experience managing supplier or vendor relationships in an operational capacity.
Strong organizational skills and ability to manage multiple workstreams and shifting priorities.
Clear written and verbal communication skills and ability to coordinate across cross-functional teams.
Proven ability to document processes and create structured, repeatable SOPs.

Nice To Haves

Experience with marketplace platforms such as Amazon, Home Depot, or Walmart, or with B2B e-commerce environments.
Familiarity with product feed management, catalog systems, or MDM tools.
Experience in plumbing, HVAC, or trade supply distribution.

Responsibilities

Research and identify prospective marketplace suppliers across target categories using competitive analysis, industry resources, and internal category gaps.
Contact prospective suppliers, present SupplyHouse’s marketplace value proposition, and manage early-stage relationships through qualification.
Coordinate with Category Management to prioritize and schedule supplier conversations in line with category strategy.
Manage approved suppliers’ end-to-end onboarding, including agreements, contract administration, data requirements, and timelines.
Lead technical feed setup and validation, including product-data mapping, accuracy checks, and resolution of data-quality issues before launch.
Train suppliers on SupplyHouse systems, data standards, and operational requirements.
Serve as the primary contact for new suppliers during onboarding, resolve issues, and maintain progress toward go-live milestones.
Document onboarding processes and maintain standard operating procedures (SOPs) for consistent execution as the supplier base grows.
Develop and maintain marketplace supplier claims, warranty, and returns processes.
Monitor post-launch supplier performance and flag service-level, data-quality, or accounting discrepancies for resolution.
Review weekly feeds for new item suggestions and coordinate additions with Category Management.
Research competitor listings to identify improvements to content, imagery, and product positioning.
Conduct image audits and data cleanup, including attribute and filter updates for new brands.
Create and maintain SOPs for marketplace operational workflows.
Test and document new marketplace features and supplier-dashboard capabilities.
Execute ad hoc operational projects, including data cleanup, content audits, and cross-system reconciliation.
Coordinate with Merchandising, Pricing, and Supply Chain teams to resolve issues and support execution.
Respond to basic marketplace customer inquiries escalated by Customer Service or order fulfillment, and review processed returns to identify trends.
Reconcile discrepancies between freight and non-freight shipping methods and work with Product Catalog to update item dimensions as needed.
Monitor out-of-stock items and communicate gaps to Merchandising; support price updates to align SupplyHouse and supplier pricing.

Benefits

Medical, dental, vision, and voluntary life insurance options.
401(k) with up to 4% company match.
Paid vacation, sick time, and holidays.
Company-paid basic life insurance and long-term disability.
Discounted auto, home, and pet insurance programs.
Flexible Spending Account (FSA).
Confidential mental health, financial planning, and legal support through the Employee Assistance Program (EAP).
Company-provided equipment and a one-time $250 work-from-home stipend.
$750 annual professional development budget.
$25 monthly Grubhub credit.
Company rewards and recognition program.
Ownership for All program with financial benefits tied to company growth and accomplishments.
Annual merit and bonus opportunities.
Hands-on training, internal mobility options, and professional development opportunities.
Volunteer Paid Time Off.
Flex-Time Policy and wellness initiatives.