E-Commerce Manager

Infopro Digital Services Limited•Nashville, TN

13h

About The Position

Infopro Digital Services Limited is hiring a permanent E-Commerce Manager for its B2C Division in Haynes. The role is responsible for leading the day-to-day management and ongoing optimisation of the company’s digital storefront to grow online revenue, improve customer engagement, and deliver an effective digital shopping experience. The E-Commerce Manager oversees the online retail operation, including website performance, product merchandising, digital marketing, customer acquisition, and operational effectiveness. The position uses sales data and customer insights to optimise the shopping journey, increase conversion, and identify opportunities for growth. It combines strategic planning with hands-on execution in a fast-paced environment. The role collaborates with digital sales, IT, marketing, customer service, logistics, operations, and external partners. It also leads and supports teams involved in product preparation, merchandising, and fulfilment, and contributes to the adoption of new tools and digital initiatives. Infopro Digital describes its culture as collaborative and entrepreneurial, with an emphasis on trust, integrity, respect, employee ownership, and recognition. The company offers management support, internal and external training, and on-the-job development.

Requirements

At least 1–2 years of experience as an Ecommerce Manager or in a related role managing e-commerce platforms.
Expertise with e-commerce platforms such as ShopifyPlus, WooCommerce, Magento, or similar.
Good knowledge of SEO, Google Ads, social media marketing, and other digital marketing tools.
Experience leading and managing teams, including vendors, agencies, and internal staff.
Strong verbal and written communication skills for collaboration and presenting ideas.
Ability to manage multiple projects simultaneously, meet deadlines, and maintain quality.
Experience with data analysis and reporting tools to track sales, conversion rates, and campaign effectiveness.

Nice To Haves

Familiarity with online marketplaces such as Amazon and eBay, including listing, optimising, and selling products.
Ability to plan and execute creative marketing strategies across platforms, including email and social media.
Strong critical-thinking and problem-solving skills for a fast-paced environment.
Customer-care experience and experience developing loyalty programmes to improve retention.
High attention to detail and ability to manage e-commerce backend operations as well as customer experience.

Responsibilities

Manage the day-to-day operation of the e-commerce website, ensuring performance, usability, and a positive customer experience.
Maintain a visually engaging, conversion-focused online storefront.
Monitor website functionality and work with technical teams to resolve issues and implement improvements.
Oversee product merchandising, promotions, and customer journeys across the platform.
Upload and maintain product data, including SKUs, descriptions, specifications, and imagery.
Ensure product information is accurate, consistent, optimised, and maintained to high data-integrity standards.
Manage online product assortments, pricing updates, and promotional offers.
Develop and execute digital marketing campaigns to drive traffic, engagement, and sales.
Manage promotional activities, email campaigns, social media initiatives, and customer engagement programmes.
Support customer acquisition strategies and implement retention initiatives to encourage repeat purchases and loyalty.
Monitor sales performance, customer behaviour, and website analytics.
Analyse conversion rates, revenue, traffic, and campaign effectiveness to identify improvement opportunities.
Produce regular reports and recommendations for stakeholders and leadership teams.
Lead and support teams involved in product preparation, merchandising, and fulfilment.
Ensure operational processes support timely fulfilment and customer satisfaction.
Coordinate with internal teams and external partners to maintain service quality and operational efficiency.
Drive continuous improvement across the e-commerce function.
Collaborate with IT, marketing, customer service, logistics, and operations, aligning e-commerce initiatives with broader business objectives.
Support implementation of new tools, technologies, and digital initiatives.
Act as a key stakeholder in growing and developing the online business.