E-Commerce Operations Specialist
About The Position
Join us as we empower the world to work out, creating healthier lives together. At Life Fitness / Hammer Strength, our purpose is to empower the world to work out, creating healthier lives together. We partner with customers to create outstanding workout experiences through innovative, high-performance and reliable fitness solutions. As our E-Commerce Operations Specialist, you will help keep our digital commerce experience running smoothly every day. You’ll support the accuracy and performance of our eCommerce platforms across direct-to-consumer (D2C) and business-to-business (B2B) channels, ensuring products, pricing, inventory, customer information and orders function properly across systems. Working collaboratively across eCommerce, IT, UX, Customer Service and Operations, you’ll solve problems, support promotions and help continually improve the online customer experience.
Requirements
- Bachelor's degree in Business, Marketing, Information Systems, or a related field, or equivalent experience.
- 2-4 years of experience supporting eCommerce operations, digital platforms, or business systems.
- Experience managing product catalogs, pricing, inventory, or order management processes.
- Strong analytical, problem-solving, and troubleshooting skills.
- High attention to detail with a focus on data accuracy.
- Ability to manage multiple priorities in a fast-paced environment.
- Proficiency with Microsoft Excel and reporting tools.
Nice To Haves
- Experience with eCommerce platforms such as Shopify, Magento, Adobe Commerce, or similar solutions.
- Experience working with ERP systems such as Oracle or Microsoft Dynamics.
- Familiarity with B2B and D2C eCommerce operations.
- Experience supporting promotions, product launches, or digital merchandising activities.
Responsibilities
- Maintain product, pricing, inventory, and customer data across eCommerce platforms.
- Update inventory availability and lead times using internal reports and data sources.
- Monitor order processing and system integrations to ensure seamless data flow between eCommerce platforms and ERP systems.
- Troubleshoot operational issues and collaborate with IT and business partners to resolve them.
- Manage product catalog updates, SKU maintenance, and new product setup.
- Support pricing updates, promotions, and promotional testing to ensure a positive customer experience.
- Monitor site health and identify opportunities to improve operational performance.
- Assist with ongoing platform enhancements, system upgrades, and eCommerce initiatives.
- Perform quality assurance testing for site updates, new functionality, and promotional launches.
- Develop strong partnerships across eCommerce, IT, UX, Customer Service, and Operations teams.
Benefits
- competitive pay
- a 401(k) savings plan with 4% employer match
- medical, dental and vision insurance
- parental, medical and military leaves of absence
- paid time off
- 12 paid holidays throughout the calendar year
- paid vacation days beginning at 13 days annually
- paid sick leave as provided under state and local paid sick leave laws
- company paid short-term disability and optional long-term disability
- health savings account
- health care and dependent care reimbursement accounts
- employee and dependent life insurance and supplemental life and AD&D insurance
- hospital indemnity
- identity protection
- legal services
- adoption assistance
- tuition assistance
- commuter benefits
- employee discounts
- an employee assistance program that includes free counseling sessions
- access to our state-of-the-art on-site fitness center featuring industry-leading Life Fitness and Hammer Strength equipment
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What This Job Offers
Job Type
Full-time
Career Level
Mid Level
