Assistant Store Manager Operations

DICK'S Sporting Goods • Brownsville, TX

21d

About The Position

The Assistant Store Manager of Operations leads operational execution in a fast-paced retail environment, focusing on efficiency, accuracy, and a seamless athlete experience. The role coaches and develops teammates, optimizes processes, and ensures effective front- and back-of-house operations. In collaboration with the Store Manager, the position contributes to long-range business planning, workforce management, hiring, and the execution of company programs and standards.

Requirements

• High school diploma or equivalent.
• 1–3 years of experience.
• 1–3 years of retail management experience or customer-focused experience.

Responsibilities

• Collaborate with the Store Manager on full-year business growth plans, forecasting, and planning 90 or more days ahead; identify store opportunities and validate operational programs and processes such as BOPIS and ship-from-store.
• Directly manage Captains (Supervisors) and influence, coach, and develop the broader store team; manage Captain performance, development, annual reviews, and promotional recommendations, and make or recommend accountability actions as described.
• Ensure execution of merchandising and presentation standards, including floor sets, signage, price changes, inventory presentation, and replenishment.
• Promote company programs such as customer loyalty participation, warranty sales, and private label credit card enrollment; model service, selling, and leadership behaviors that improve the athlete experience.
• Lead, execute, and validate training initiatives, including cross-training leaders; ensure teammates are equipped to serve athletes, and support development through coaching, exposure, stretch assignments, and development plans.
• Partner with the Store Manager on long-range workforce management and approve Captain staffing plans; oversee payroll and scheduling to meet budget goals and respond to traffic and sales trends.
• Partner with the Store Manager and Captains on targeted hiring strategies, sourcing, recruiting, and interviewing; own hiring decisions for Captains and hiring and termination decisions for hourly teammates based on Captain recommendations; coach Captains on hiring and team-building.
• Ensure teammates meet operational guidelines, brand standards, service expectations, and company policies; uphold safety, loss prevention, and operating procedures, and maintain an inclusive and respectful environment for teammates and athletes.

What This Job Offers

• Job Type: Full-time
• Career Level: Manager
• Education Level: High school or GED