Store Operations Manager

Tractor Supply Company•Millington, TN

21d•Onsite

About The Position

The Store Operations Manager leads operational execution in the store, with primary ownership of freight processes and scheduling, Feed to Floor execution, weekly recovery including Targeting Outs, backroom and dock standards, feed and food operational standards, security, and oversight of the Inventory Control Specialist. The role is process-driven and promotes a safe, productive, and compliant work environment while coaching Operations Team Members and supporting the Store Manager. The position requires regular, predictable attendance and availability to work assigned schedules based on business needs. Work shifts vary by store, generally last at least four hours, and may exceed eight hours. The working environment is generally indoors with moderate noise, but the role also involves outdoor areas and may require working in adverse weather. The position is non-sedentary and requires moving throughout the store and outdoor areas, operating store equipment, assisting customers with loading purchases, and traveling as required to support district needs. The company describes a comprehensive total reward package that includes medical, dental, and vision coverage, company-paid life and disability insurance, paid parental leave, tuition reimbursement, and family-planning resources such as adoption and surrogacy assistance. The posting states these benefits are available to full-time and part-time Team Members, subject to the eligibility details provided for part-time hires.

Requirements

Previous retail leadership experience is required.
Must be at least 18 years old and possess a valid driver’s license.
A high school diploma or equivalent is required.
Must be able to read, write, and count accurately.
Ability to perform the principal responsibilities of Team Members.
Strong interpersonal skills and the ability to resolve issues ethically and with minimal conflict.
Ability to work effectively in a fast-paced environment.
Ability to move merchandise weighing up to 50 pounds throughout the store.
Ability to push and pull merchandise weighing up to 2,000 pounds with proper material-handling equipment, such as a pallet jack.
Ability to occasionally lift or reach merchandise overhead and frequently stand, kneel, twist, crouch, squat, bend, stoop, and climb ladders.
Ability to move throughout the store for an entire shift and safely access the selling floor, side lot, stock area, and register area.
Ability to operate store equipment safely, properly, efficiently, and accurately, including a dolly, hand truck, forklift, baler, computer, and cash register.
Ability to operate store equipment constantly, including a computer and cash register.
Ability to communicate effectively with Team Members and customers using written and verbal communication skills.
Ability to process information and merchandise through the point-of-sale system.
Ability to successfully complete required training and certifications, including propane dispensing and certifications for other business needs.
Ability to work outdoors in adverse weather conditions.
Ability to travel as required in support of district needs and to drive or operate a vehicle for business needs.
Ability to perform the essential tasks with or without reasonable accommodation.

Nice To Haves

Prior store operations experience is strongly preferred.
Supervisory experience is strongly preferred.
Farming, ranching, pet/equine, or welding knowledge is preferred.
A bachelor’s degree in Business Administration or a related field is preferred.

Responsibilities

Maintain regular and predictable attendance and work assigned schedules based on business needs.
Uphold and promote a safe, productive work environment by following and enforcing policies and procedures.
Deliver Legendary Service and reinforce Leading with Legendary behaviors through customer engagement, Team Member coaching, and accountability for execution.
Use A+ Coaching to recognize and develop Team Members, improve selling behaviors, and reinforce operating standards.
Lead freight process execution and scheduling, including truck unload planning, freight movement, stocking, and operational follow-up.
Lead Feed to Floor process execution and follow up on assigned routines and process expectations.
Lead weekly recovery execution, including Targeting Outs, and maintain Store recovery standards.
Oversee the Inventory Control Specialist, including checklist completion, coaching, development, follow-up, accountability, and receiving standards.
Oversee inventory control and compliance processes, including inventory adjustments, discrepancy and negative on-hand review, PO processing, transfers, buybacks, RTV, and reconciliation routines.
Maintain sidelot and FOD presentation, including signage, and ensure consistent execution of standards.
Maintain backroom, dock, and assembly-area organization, standards, and recovery.
Maintain standards for shelters, containers, feed centers, and related outside areas.
Own damage feed and food markdown execution and follow-up.
Own the Styrofoam block process and pallet and wood crate process.
Verify owners’ manuals are completed and maintained according to company standards.
Own store security processes and standards, including inside, outside, and high-dollar controls.
Lead and coach assigned Operations Team Members; where applicable, manage direct reports and execute the Ops Team routine.
Support the Store Manager with store operations, planning, prioritization, delegation, safety, compliance, and financial results.
Operate a forklift, baler, cash register/computer, and other equipment as needed, and assist customers with loading purchases.
Complete job-related documentation accurately and on time.
Obtain licenses or certifications as needed by the business.
Perform other duties as assigned.
Promote a safe and productive environment for Team Members, customers, and vendors, and train Team Members in applying policies and procedures.
Travel as required in support of district needs and drive or operate a vehicle for business needs.
Complete training and certification to dispense propane and perform propane dispensing.