Operations Manager Jobs

About The Position

Requirements

• At least 7 years of experience in research operations, UX operations, or a closely related role.
• Experience managing contractors or full-time employees, including setting priorities, providing feedback, supporting development, and ensuring delivery.
• Demonstrated experience managing research vendors and procurement processes.
• Experience owning and forecasting operational or project budgets.
• Experience with research repositories and recruiting platforms, such as UserTesting and Qualtrics.
• Familiarity with prompt engineering or working with LLMs in a research or operations context; coding is not required.
• Systems-thinking ability to identify inefficiencies at a broad level and address them in detail.
• Strong communication skills and ability to influence without authority and build trust across research, product, and engineering teams.
• High degree of self-direction, with the ability to anticipate problems and address them quickly.

Responsibilities

• Manage the end-to-end lifecycle of research vendor relationships, including sourcing, evaluation, contract negotiation, onboarding, performance reviews, service-level agreements, and ongoing market evaluation.
• Own the research team's budget by tracking spending, forecasting needs, managing purchase orders, allocating resources, reporting to research leaders, and identifying opportunities to optimize costs.
• Lead participant recruiting strategy and execution across studies, including managing panels, recruiting vendors, and internal databases; developing screeners; coordinating schedules; managing incentives and compliance; and streamlining recruiting systems.
• Partner with research, engineering, and design teams to evaluate, build, maintain, and scale AI-based research tools and workflows, including synthesis, analysis, tagging, search, and knowledge management.
• Champion experimentation by establishing supportive conditions and lightweight processes, running retrospectives, documenting and sharing lessons, and helping build institutional knowledge about effective practices.
• Design and maintain research operations infrastructure, including repositories, documentation standards, onboarding materials, team rituals, and the tooling stack.
• Identify operational bottlenecks proactively and develop scalable solutions as the research team and its ambitions grow.
• Partner across brands and regions to extend research operations infrastructure globally, adapting it to local legal and market requirements.
• Manage contractors or full-time employees by setting priorities, providing feedback, supporting development, and ensuring delivery.

Benefits

• 401(k) plan with employer matching
• 16 weeks of paid parental leave
• Wellness benefits
• Commuter benefits match
• Paid time off and paid sick leave
• Medical, dental, and vision benefits
• 11 paid holidays
• Disability insurance
• Basic life insurance
• Family-forming assistance
• Mental health program
• Equity grants
• Flexible paid time off/vacation for salaried roles