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Senior Product Manager- ICM Operations

Forma.ai•Toronto, ON
•CA$140,000 - CA$180,000
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About The Position

Forma.ai is a Series B startup revolutionizing sales compensation design, management, and optimization. They handle billions in annual managed commissions for market leaders and are seeking driven individuals excited about creating something big. This role is for a Product Manager to lead key initiatives across their ICM Operations platform, including workflows, automation, APIs, claims management, and next-generation reporting and data capabilities. The ideal candidate will take full ownership of a product area, starting with the business problem, understanding user workflows, and partnering cross-functionally to define solutions. Success requires strong product judgment, a deep understanding of operational processes and user pain points, and the ability to balance strategic thinking with practical execution.

Requirements

  • Comprehensive experience in using and building business intelligence tools, ticketing systems, and administrative tools
  • Good understanding of best data visualization practices and how to build them for scale for enterprises
  • Comfortable owning a product area end to end
  • Collaborative and enjoy working cross-functionally
  • Pragmatic, decisive, and outcomes-focused
  • Strong written and verbal communicator

Responsibilities

  • Own product requirements and feature prioritization for core services and business intelligence products
  • Translate unstructured and complex input from customers, leadership, and your own experience into structured business problems, use cases, user flows, and product ideas
  • Emphasize various end user personas such as internal implementation team, client admins and client end users
  • Partner with engineering to shape features, refine requirements, and make prioritization tradeoffs
  • Drive alignment across engineering, operations, and leadership on priorities, sequencing, and desired outcomes
  • Collaborate with operations and marketing teams for product release activities
  • Gather and synthesize feedback from customers and senior leadership
  • Communicate product vision and roadmap to internal teams and customers
  • Operate with high ownership; driving clarity, making decisions, and moving forward in ambiguity
  • Create lightweight wireframes and prototypes to quickly validate ideas

Benefits

  • Employee stock ownership plan
  • Medical insurance
  • Dental insurance
  • Vision insurance
  • Disability insurance
  • Life insurance
  • Paid parental leave program
  • $750 yearly training stipend

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What This Job Offers

Job Type

Full-time

Career Level

Senior

Education Level

No Education Listed

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